Front Desk and Staff Assistant

1 week ago

Ottawa, Canada Jameel Lalji - Desjardins Insurance Agent Full time

**Front Desk and Staff Assistant - Desjardins Agent Team Member**:
**Jameel Insurance & Financial Services Limited, Desjardins Agent**

**Location: 5923 Hazeldean Road, Stittsville, ON**

Type: Full Time in office

**_ Please ensure you provide a cover letter along with your resume_**

**Position Overview**:
**_ We are growing again and have a new role available_**

Are you a self-driven and energetic individual?

Do you want to be part of a winning team that is consistently in the top 10% of all Desjardins Insurance offices in Canada?

Do you want a rewarding career path and not just a job?

Are you looking for a great culture focused on teamwork, family and continuous growth and improvement?

Do you thrive in a fast paced environment?

We are looking for a Staff & Marketing Assistant to be the first point of contact for new and existing customers. For new customers, this involves gathering information to complete a quote. For existing customers, you will assist with policy inquiries and/or direct clients to one of our specialists as appropriate; listen and guide customers through the claims and billing processes along with the team. You will also help us with our agency contact program to proactively reach out to clients to schedule policy reviews and other administrative duties and special projects as needed to support our clients and team.

We seek your experience and expertise to help our business to continue to grow through value-based conversations and remarkable customer experience.

**Who are you?**:
You are an efficient, confident, organized and resourceful individual who can help us deliver value to our clients.

You are a quick learner with a desire to exceed customer expectations with outstanding service.

You are patient and can assist customers on their worst days with your patient and calming influence.

You are highly motivated to help customers with the utmost care and concern.

**Expectations/Requirements**:

- Be the first point of contact for all incoming calls and in person client inquiries
- Providing a "wow" factor level of service to clients
- Reaching out to current and potential clients
- Setting up appointments for Sales and Customer Service Account Associates
- Assisting with other administrative tasks as needed
- Ability to maintain a positive demeanor and foster team spirit

**Key Skills**:

- Proficiency in French preferred
- Attention to detail
- Excellent interpersonal skills
- Proactive problem solver
- Openness to learning and willing to be coached
- Ability to multi-task with excellent organizational and time management skills
- Excellent verbal and written communication skills
- Comfortable with a technology focused environment and proficiency with Microsoft Office
- Previous customer service/customer facing experience

**What you can expect**:

- On-the-job training and a commitment to your growth and development
- We will support you with training and cover the costs of obtaining your insurance licence (OTL)
- A supportive team environment where you can learn and grow
- Paid benefits and/or life/disability coverage
- Paid personal days and vacation
- Paid volunteer hours with a charity of your choice
- Paid training and skills development
- This position is with an independent contractor agent that is part of the Desjardins exclusive agent network, not with Desjardins Group or its subsidiaries. This agents’ employees are not employees of Desjardins. Independent contractor agents are responsible for and make all employment decisions regarding their employees._

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