Partner Network Coordinator

5 months ago

Toronto, Canada LEAP Legal Software Full time

LEAP leads the world in the development and sale of cloud-based legal practice management software for small law firms on a Software as a Service (SaaS) model. We employ more than 800 people, and have offices in Canada, USA, Australia and the UK with more than 57,000 users using our software worldwide. We are seeking a Partner Network Coordinator to join our highly motivated, high velocity and growing team, based in Toronto, ON. LEAP will provide you with the best training, equipment, mentoring and support in order for you to be successful.

**POSITION PURPOSE / OBJECTIVE**

**Partner Network Coordinator**

The role of the Partner Network Coordinator is to support the day-to-day operations of the Partner Network, including project managing implementations, certifying consultants, bookkeepers and IT partners, and maintaining quality standards to ensure world class implementations.

**IDEAL CANDIDATE**

Has experience working in Software as a Service and/or the legal sector. Demonstrates strong communication and people skills with the ability to build and maintain relationships with external partners. Is comfortable with conflict management and can handle complaints by professionally dealing with issues.

**REPORTS TO**

Partner Network Director

**RESPONSIBILITIES and DUTIES (including but not limited to)**
- Managing the day to day relationship between LEAP and our LEAP Certified Independent Consultants (CICs)
- Train and assist all external consultants with managing their implementation projects
- Onboard and certify new CICs
- Conduct assessments for all internal staff requiring LEAP Certification
- Ensure that all external consultants meet implementation quality standards
- Monitor admin quality of external consultants
- Provide ongoing and ad-hoc training to CICs when required, including producing and maintaining training videos
- Visiting clients for reimplementation or additional training following failed implementations
- Act on feedback from Partner Network Director and other areas of the business with regards to CICs performance.
- Offer support to SME Implementation Coordinators & CICs on larger implementations
- Revising Partner Network processes to improve client & consultant experience
- Maintain LEAP Partner Network (LPN) documentation, policies and procedures (for both LEAP staff and CICs)
- Preparation of resource and training materials.

**Requirements**:
**SKILLS REQUIRED**
- Demonstrated organisational and time management skills, as well as the ability to meet deadlines
- Excellent communication skills and an ability to listen, understand and recommend solutions within the scope of the software and Partner Network role
- Experience in Bookkeeping and / or accounting
- Demonstrated ability to work under pressure and be flexible and adaptable in a changing environment
- Ability to work both autonomously and within a team environment
- Self-motivated to innovate within the job and look for new opportunities both within the team and the Partner Network
- Experience in a client-facing role
- Knowledge of the LEAP product would be considered a benefit, although not essential

**Benefits**

**Why work at LEAP?**

There are endless opportunities within our business to progress and grow your career and full training is provided so an aptitude and hunger to learn is essential. We offer:

- Flexible working model;
- RRSP plan;
- Employee Share Scheme;
- Superb working environment;
- A fantastic culture - open communication, and transparency through practical and quarterly strategic briefings;
- Competitive Health Insurance, RSP, Employee share ownership scheme, competitive vacation time, excellent working environment.

At LEAP, we care about _what we do and the people we work with_
- We continually improve to be the best_
- We NEVER EVER GIVE UP_

At LEAP we are committed to fostering an inclusive and accessible environment. We are dedicated to building a workforce that reflects the diversity of the community in which we live, including those with disabilities. LEAP is committed to providing accommodations in all parts of the hiring process. If you require an accommodation, we will work with you to meet your needs.

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