Continuing Education Portfolio Coordinator

6 months ago

Toronto, Canada University Health Network Full time

**Job Posting: #929182**
**Position**: CE Portfolio Coordinator (2 positions)
**Department**: Continuing Education
**Status**: Temporary Full-Time (2 Year contract)
**Site**: The Michener Institute/Hybrid
**Salary**: $29.36 - $36.70 per hour
**Hours**:35 hours per week

The Michener Institute is Canada’s only post-secondary institution devoted exclusively to the applied health sciences professions. In January 2016 the Michener Institute integrated with University Health Network and has become the Michener Institute of Education at UHN. Offering full-time, part-time and continuing education programs, The Michener Institute is committed to providing its students with Best Experience, Best Education. Through an innovative healthcare curriculum and an engaging learning environment, The Michener Institute prepares learners to become competent and highly skilled allied health professionals.

**Position Summary**:
The Continuing Education Portfolio Coordinator reports to the Manager, Continuing Education Portfolio, providing administrative coordination across a range of functions and accountabilities, ensuring the most effective allocation of resources into the programs that will be the most successful against four key criteria - growth, quality of programming, innovation of offerings, and sustainability of programming & results.

**Accountabilities and Responsibilities**:
The role of CE Portfolio Coordinator has accountabilities in six key areas:
1. Client, team & partner relations, for example:

- Responding to enquiries
- Coordinating external meetings, agendas, minutes, and follow up actions
- Chairing internal handoff and syncing meetings, including setting agendas, taking minutes, and tracking follow up actions to ensure client & partner care throughout all CE portfolio processes
- Arranging, facilitating, and managing meetings and events related to stakeholder relationships, new opportunity investigation discussions, and community-building
- Facilitate, enable, and nurture contacts and relationships with a wide range of stakeholders and potential partners in order to ensure successful launch of new programming

2. Product lifecycle administration, for example:

- Establishing project plans, and ensuring tracking and communications to facilitate on-time and accelerated delivery of contracts, outlines, schedules, and content
- Facilitating, coordinating and streamlining processes to ensure refresh of existing programs in the portfolio, including hands-on review, updating, and creation activities to ensure timely updates
- Creating and streamlining processes to identify where a particular program is in the product lifecycle, and recommending and taking appropriate actions to address the needs of any specific lifecycle stage. This work is especially critical at time of initial proposal and planning, at time of curriculum refresh, and at end-of-life.
- Using breakeven and other tools to facilitate opportunity risk assessment, with a focus on competitor and partnership landscape

3. Marketing research & communications, for example:

- Identifying and researching innovation opportunities and partners, to develop successful new programming
- Compiling research & data to validate potential opportunities against market environments, including accessing environmental scans and competitor profiles
- Writing initial draft messaging for new programs in the portfolio
- Ensuring web page content accuracy, establishing structured heartbeat reviews and creating corrected and new content
- Perform activities to ensure the successful marketing of programs to potential learners, in order to ensure enrollment and budget targets are met.
- Taking an active role in social media campaigns and recruiting fairs, and responding to queries from learners

4. CE Instructors & Subject Matter Experts administration, for example:

- Enabling finalization of statements of work, and tracking the details associated with contract flow to completion

5. Records management, for example:

- Review performance data - KPIs, satisfaction surveys, focus group reports - and recommend continuous improvement actions to improve the quality of the portfolio programming over time.
- Under the guidance and sponsorship of the Manager, CE Portfolio, directly implement the approved recommendations, in collaboration with appropriate colleagues across Michener.
- Administration of partnership leads, including prioritization of contacts and queue management, clarification of partnership goals, and acceleration of throughput duration

6. Reporting, for example:

- Create and maintain consistent current state reporting about the portfolio, using effective communication tools - charts, graphs, data trends, as is / to be comparisons, budget revenue progress updates, issues lists - alongside standard written reports
- Ensuring clear communication and access to information to enable effective collaboration across the organization, by imagining and implementing innovat

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