Technology Analyst and Support

2 months ago

Winnipeg, Canada Trevello Travel Group Inc. Full time

**About TREVELLO**

Recognized as Canada’s largest host travel agency, TREVELLO empowers individuals and teams to become their own travel agent and enables existing travel agencies to operate with a lower cost structure than going at it alone. Anyone can become a travel agent, set their own hours, work remotely, enjoy discounts on travel and create unforgettable experiences for their clients. Existing travel agencies can shed the administration labor and licensing costs as well as take advantage of the bulk buying power of our network. We currently have over 1000 independent travel agencies and agents across Canada.

**Position Description**

Resumes and communication must be submitted in English.

**Responsibilities**

You will be responsible for some processing routines, building and scaling a specific product vertical of our software and supporting our internal staff. This includes:

- Accounting data processing, monthly reporting, and quality checks
- New agent setup processing:

- Creation of users across various systems
- Windows and Office365 Administration
- Windows Workstation and server programming and troubleshooting
- End user and staff administrator helpdesk support of our technologies including but not limited to:

- Hardware support troubleshooting and support
- TREVELLO propriety and other travel software troubleshooting and support
- WordPress Administration
- Mid-Level website support for staff - content creation and publishing.
- Requirement’s identification and testing
- Training documentation and educating staff and travel agents

In this role you will be trained in basic accounting processing and understanding as a base to support our accounting focused payment technologies. You must be detail orientated, patient with data entry and carry a numeric competency.

**In The First Week, Expect To**
- Onboard and integrate into TREVELLO; meet your colleagues.
- Learn about TREVELLO’s history, culture, and vision, with a focus on the state of our industry, the future of travel technology, and the core processes associated to your role related to technology support and data processing.

**In The First Month, Expect To**
- Shadow critical teams throughout the organization to learn TREVELLO core operations and capabilities.
- Begin developing experience with your processes and routines of the organization. Continued routine and
- On demand technology hardware and software support of agents and staff as needed

**In The First Three Months, Expect To**
- Be a well-integrated member of the organization with positive relationships to Accounting, Call Centre Support, and Marketing Operations.
- Be in communication with travel agents and head office staff on a regular basis to hear from them and support firsthand.
- Become introduced into our pioneering technology and begin to contribute to process change and improvement.
- Continued routine and on demand technology hardware and software support of agents and staff as needed.

**In The First Six Months, Expect To**
- Be the IT lead or internal technology product owner for your identified verticals within our operations.
- Continued routine and on demand technology hardware and software support of agents and staff as needed.
- See an impact from your involvement in early initiatives.

**In The First Year, Expect To**
- Look back and forward at your co-collaboration with our internal teams and development to see an increase in a material growth and efficiency of TREVELLO operations.
- Continued routine and on demand technology hardware and software support of agents and staff as needed.
- Plot a roadmap for technology growth within your responsibility.

**Requirements**:

- Two Years of technology support and development experience in a related field
- Efficient in Microsoft Applications
- Database Administration or analytics experience considered plus. E.g., Creating and modifying SQL, large dataset reports etc.
- Strong problem solving and root cause identification skills.
- Exceptional communication skills, both written and verbal
- Committed to creating a high level of customer service experience for all employees.
- Patience. Our organization has a people first culture. This position will be working with people to help them adapt, learn, and use technology. A core element of assisting users less technical than yourself, you will require patience to help others learn.
- Ability to take your work, but not yourself, too seriously.

**Practical**
- Salary discussed at interview stage.
- Full-time position
- Semi-flexible work hours
- Language: English
- 50:50 Employer/Employee Health Plan

**Job Types**: Full-time, Permanent

**Salary**: From $55,000.00 per year

**Benefits**:

- Dental care
- Extended health care

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus pay

Work Location: Hybrid remote in Winnipeg, MB

  • Deskside Support Analyst

    1 week ago

    Winnipeg, Canada Soroc Technology Full time

    _**Soroc Technology Inc.**_ _is a versatile technology firm dedicated to supporting their clients with their IT infrastructure from planning and development to deployment, service support, staffing, and everything in between. As an industry leader for 40 years, the Soroc team of certified professionals employ up-to-date knowledge and techniques to ensure all...

  • Technology Support Analyst

    5 days ago

    Winnipeg, Canada Innovair Group Full time

    _**Innovair Group **_is a proudly Canadian, Winnipeg-based independent distributor of compressed gases and medical supplies and equipment. We are a dynamic organization, recognized for our leadership, community involvement and commitment to provide our employees with a great work environment, opportunities for growth and competitive rewards. _ **Now Hiring...

  • Tds Delivery

    2 months ago

    Winnipeg, Canada G3 Canada Limited Full time

    G3 Canada Limited is a progressive and continuously growing company. As part of our commitment of building a smarter path from Farmer’s fields to the global market, we are establishing a highly efficient coast to coast Canadian Grain enterprise designed to provide a unique competitive alternative to farmers and superior service to customers and...

  • Tds Delivery

    7 days ago

    Winnipeg, Canada G3 Canada Limited Full time

    G3 Canada Limited is a progressive and continuously growing company. As part of our commitment of building a smarter path from Farmer’s fields to the global market, we are establishing a highly efficient coast to coast Canadian Grain enterprise designed to provide a unique competitive alternative to farmers and superior service to customers and...

  • Analyst, Security Technology

    2 weeks ago

    Winnipeg, Canada The Dufresne Group Full time

    The Dufresne Group is currently seeking an **Analyst, Security Technology** for our Information Technology Team within our **Home Office** located at **147 Commerce Drive** in **Winnipeg, MB**.** As a Security Technology Analyst, you will be responsible for the hands-to-keyboard operations of end point security technologies. This role works within defined...

  • Business Analyst

    2 months ago

    Winnipeg, Canada Manitoba Government Full time

    **Business Analyst - Technology**: BA2 Business Analyst 2 Regular/full-time Manitoba Justice Manitoba Prosecution Service Winnipeg MB Advertisement Number: 42266 Salary(s): BA2 $65,572.00 - $82,594.00 per year Closing Date: February 14, 2024 The Manitoba government recognizes the importance of building an exemplary public service reflective of the...

  • IT Support Analyst

    2 days ago

    Winnipeg, Canada Clear Concepts Full time

    We're looking for an **IT Support Analyst** in **Winnipeg** to join our team. Clear Concepts is an IT award-winning company based in Winnipeg. We have been in business for 20 years, assessing, deploying, and maintaining technology for business and non-profit organizations in Healthcare, Education, Transportation, etc. not only in Winnipeg but throughout...

  • IT Support Analyst

    2 hours ago

    Winnipeg, Canada Clear Concepts Full time

    We're looking for an **IT Support Analyst** to join our team. Clear Concepts is an IT award-winning company based in Winnipeg. We have been in business for 20 years, assessing, deploying, and maintaining technology for business and non-profit organizations in Healthcare, Education, Transportation, etc. not only in Winnipeg but throughout Western...

  • Business and Information Technology Analyst

    2 months ago

    Winnipeg, Canada Manitoba Government Full time

    **Business and Information Technology Analyst**: BA1 Business and Information Technology Analyst Regular/full-time Department of Families Winnipeg Child and Family Services, Community Service Delivery Winnipeg MB Advertisement Number: 40256 Salary(s): BA1 $62,773.00 - $79,019.00 per year Closing Date: January 16, 2023 The Manitoba government...

  • Academic Support Officer

    3 weeks ago

    Winnipeg, Canada MANITOBA INSTITUTE OF TRADES AND TECHNOLOGY Full time

    MITT is a post-secondary institute offering industry-driven, student-focused education in the areas of skilled trades, business and information technology, health care, and human services. We provide affordable, timely, skills-based education for learners seeking career entry as well as those looking to acquire relevant, in-demand competencies at any point...

  • Quality Assurance Analyst

    2 days ago

    Winnipeg, Canada Niche Technology Inc. Full time

    **About Niche** Niche Technology designs, develops, supports, and implements an advanced police Records Management System (RMS). Our current offering, NicheRMS, covers the full breadth of police operations as standard, out-of-the-box functionality that is available now and in live production use. It is a single, integrated operational police information...

  • Junior Quality Assurance Analyst

    3 weeks ago

    Winnipeg, Canada Niche Technology Inc. Full time

    **About Niche** Niche Technology designs, develops, supports, and implements an advanced police Records Management System (RMS). Our current offering, NicheRMS, covers the full breadth of police operations as standard, out-of-the-box functionality that is available now and in live production use. It is a single, integrated operational police information...

  • Business Analyst

    2 days ago

    Winnipeg, Canada Resolute Technology Solutions Inc Full time

    Resolute is a Technology Service Provider (TSP) for companies across North America. The three main service pillars of the business are Professional Services, Managed Services, and Security Services. We are a trusted partner for growing, mid-sized, and enterprise organizations to enable them to achieve their business goals to scale up operations, reduce...

  • Business Analyst

    1 week ago

    Winnipeg, Canada City of Winnipeg Full time

    The Business Analyst leads the analysis and conceptual design of the solution, documenting business processes and business requirements, functional specifications, and the user experience, identifying opportunities to improve processes, designing acceptance tests, and measuring benefits of completed projects. The Business Analyst also assists in the...

  • Systems Support Analyst

    2 months ago

    Winnipeg, Canada Artis REIT Full time

    **We are searching for a Systems Support Analyst - a process-oriented, IT support pro interested in developing their career with a Top Employer.** **Why work with us?** - You get to challenge yourself daily with interesting work with a Top Employer. - We invest in our people, assets, and our community. - Work alongside an experienced team with opportunities...

  • Analyst

    1 week ago

    Winnipeg, Canada Manitoba Government and General Employees Union Full time

    POSTING ID # 20240530A NATIONAL OCCUPATION CODE 21222 POSITION TYPE FULL-TIME Reporting to the Information Technology Manager, the Analyst works as part of the Information Technology Unit. In collaboration with other staff, the Analyst analyzes, develops, and maintains digital systems. The Analyst may work as a project manager, a technical...

  • IT Support Analyst

    2 weeks ago

    Winnipeg, Canada Commercial Credit Adjusters Ltd Full time

    **IT Support Analyst** Commercial Credit Adjusters, one of the most respected providers of accounts receivable management services in Canada, has an immediate opening for an IT Support Analyst. If you possess the necessary skills outlined below we would like to hear from you. **IT Support Analyst** **Responsibilities**: - Helpdesk management & support of...

  • Service Desk Analyst

    5 days ago

    Winnipeg, Canada Exchange Technology Services Full time

    A fast-growing Winnipeg TSP firm, supporting companies across several industries. We provide support to more than 3,500 users, 300+ servers, and 250+ network devices in local and remote offices. We provide a wide range of Managed IT, Cyber Security, Project Management, Business Intelligence, and Telecommunications services across Canada, Nunavut, and the...

  • IT Support Analyst Ii

    2 weeks ago

    Winnipeg, Canada Clear Concepts Full time

    We're looking for an **IT Support Analyst II** in **Winnipeg** to join our team. Clear Concepts is an IT award-winning company based in Winnipeg. We have been in business for over 20 years, assessing, deploying, and maintaining technology for business and non-profit organizations in Healthcare, Education, Transportation, etc. not only in Winnipeg but...

  • Analyst

    3 days ago

    Winnipeg, Canada Manitoba Government and General Employees Union Full time

    POSTING ID # 20240530A NATIONAL OCCUPATION CODE 21222 POSITION TYPE FULL-TIME Reporting to the Information Technology Manager, the Analyst works as part of the Information Technology Unit. In collaboration with other staff, the Analyst analyzes, develops, and maintains digital systems. The Analyst may work as a project manager, a technical specialist,...