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G3 Canada Limited is a progressive and continuously growing company. As part of our commitment of building a smarter path from Farmer’s fields to the global market, we are establishing a highly efficient coast to coast Canadian Grain enterprise designed to provide a unique competitive alternative to farmers and superior service to customers and stakeholders. The integrity and resourcefulness of our people are the foundation of that commitment.
**Job Title**: Technology Support Analyst
**Location**: G3 Head Office
**KEY RESPONSIBILITIES**:
- Research and resolve problems within scope of responsibility, escalating appropriately any issue that may adversely impact systems
- Configures, install and maintain software and hardware
- Continuously improve the triage and escalation process for system availability.
- Identify repetitive tasks and build tools and/or processes for automation
- Provides on call support on a rotation basis as required
- Reviews alerts from monitoring tools and data from sensors and documents formal, technical incident reports
- Creates and maintain accurate technical support documentation and procedural compliance documentation
- Work closely with system architects, cyber specialist, cloud analyst, software developers, and service delivery manager.
**QUALIFICATIONS**:
- Bachelor’s degree in an engineering, computer science, or related field is preferred.
- ServiceNow experience is an asset
- Any Cyber Security operation experience is an asset
- Excellent writing and presentation skills coupled with strong analytical skills
- Understanding of operating systems, Active Directory, IT security.
- Excellent collaboration skills, able to graciously give and receive constructive feedback
- Excellent technical documentation skill
**CERTIFICATIONS, LICENSES, REGISTRATIONS**:
- ITIL, Comptia Network +, A+, CCNA, etc.
If you are looking for a flexible work-life balance, a competitive salary and benefits package and an opportunity to grow your career, G3 will give you this opportunity. Join our diverse team of talented professionals
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