Technology Support Analyst

2 weeks ago

Winnipeg, Canada Innovair Group Full time

_**Innovair Group **_is a proudly Canadian, Winnipeg-based independent distributor of compressed gases and medical supplies and equipment. We are a dynamic organization, recognized for our leadership, community involvement and commitment to provide our employees with a great work environment, opportunities for growth and competitive rewards. _

**Now Hiring a Technology Support Analyst - Winnipeg, MB**
- **Excellent Salary (commensurate with experience)**:

- **Full Benefits Package**:

- **Growth and Development Opportunities**:

- **Flexible and hybrid working arrangement**

**Specific duties include**:

- Serve as the first point of contact for internal IT support, managing the help desk, and providing prompt, empathetic, and effective solutions to user issues.
- Conduct detailed analysis and troubleshooting of complex technical problems, employing advanced diagnostic tools and methodologies to resolve issues swiftly.
- Collaborate with cross-functional teams on IT projects, ensuring seamless integration and alignment with business objectives.
- Champion continuous improvement by regularly evaluating IT processes and systems, identifying inefficiencies, and proposing and implementing innovative solutions to enhance productivity and reduce costs.
- Contribute to the development of IT policies, procedures, and best practices, ensuring compliance and promoting a culture of security and excellence.
- Organize and deliver training sessions and resources to staff, enhancing their technical skills and promoting a self-service culture within the organization.
- Develop, implement, and manage data analytics and reporting frameworks, utilizing tools to generate insightful reports that drive data-driven decision-making.
- Stay informed on the latest technology trends, best practices, and regulatory requirements, ensuring our IT infrastructure remains cutting-edge and compliant.
- Participate in other projects and perform other duties, as required.
- Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
- 1-3 years of relevant experience in IT support, systems administration, or a similar role, with a solid foundation in troubleshooting and technical problem resolution.
- Demonstrated experience in continuous improvement initiatives, with a track record of optimizing IT processes and systems for better efficiency and performance.
- Advanced knowledge of computer hardware, software, networking, and cybersecurity best practices.
- Exceptional analytical, problem-solving, and project management skills, with the ability to manage multiple priorities in a fast-paced environment.
- Excellent communication and interpersonal skills, with a customer-focused attitude and the ability to convey technical information in an accessible manner.
- Be willing to travel both domestically and internationally for work and training purposes.
- A valid Class 5 Manitoba Driver’s license in good standing.
- Competitive compensation plan and full benefits package.
- A hybrid working arrangement.
- A supportive culture that promotes recognition and feedback.
- A highly engaged, knowledgeable and collaborative team.

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care
- Wellness program
- Work from home

Schedule:

- Monday to Friday

**Experience**:

- IT support: 1 year (required)

Work Location: In person

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