Front Desk Administrator

4 days ago


West Vancouver, Canada Mulgrave School, The International School of Vancouver Full time

**Permanent Full-time**

Mulgrave is one of Canada’s leading independent co-educational pre-K - 12 day schools, serving the North Shore of Vancouver. We are an established IB Continuum World School with a reputation for excellence and innovation. We are now seeking applicants for the role of Front Desk Administrator to start as soon as possible.

Working under the direction of the Office Manager, the Front Desk Administrator is our first point of contact for students, parents, staff, and other guests to the school. As such, this front of house person plays a key and vital role for our school. They must have the ability to provide a warm welcome and great customer service while efficiently completing various tasks and responsibilities while working collaboratively with the part time Receptionist.

*
Duties and Responsibilities: *
Including but not limited to:
Customer Service
- Greeting visitors, parents, students in a courteous, warm & welcoming manner
- Acting as our first line of security by requiring all visitors to be signed in
- Answering the telephone in a professional manner, screening & directing calls
- Responsible for managing calls for the Mulgrave Emergency Response Team
- Accepts all deliveries, and arranges the distribution to the relevant department/person
- Manages courier deliveries incoming and outgoing
- Manages Mail - Incoming and Outgoing
- Manages the sale & distribution of Bus Tickets and reconciles monthly
- Ensures knowledge of staff movements in and out of the school (Staff Log)
- Creates schedules & ensures coverage of reception during school breaks and absences
- Maintains a safe and clean reception area including CAFE area
- Ensures that there are adequate supplies at Reception: paper, labels, tickets, business cards, masks, sanitizing supplies
- Ensures lost & found items of value are secured & maintained in the Lost & Found log and coordinates with MVP general Lost & Found access
- Ensures security & access to keys, MVP store key, Lost & Found key as well as securing the CAFE and other areas of the reception area.

Administrative Support
- Ordering supplies, milk, water and coffee as well assigning purchase order numbers as needed for vendors, faculty & staff
- Textbook ordering & distribution
- Liaises with Waste Control Services company for pick up of confidential shredding containers
- Work collaboratively with the Office Services team
- Provide administrative support to Staff/Faculty as required
- Prepares & updates the Visitor Logs and ensures that there are adequate supplies of Visitor Labels and Sign in sheets available
- Updates the phone locals list as needed
- Prepares & updates all door signs & mailbox labels for new staff
- Maintains & updates the Reception Binder (hard & soft copies) and the Front Desk Administrator Manual on the google drive
- Assists the Office Manager with other duties as assigned

Office Equipment & Supplies
- Source out and purchase general stationery supplies for administration and faculty (all divisions). Replenish paper, envelopes and letterhead stock as needed

**Qualifications / skills**:

- 2 - 3 years experience in administrative and clerical procedures
- Superior customer service skills
- Ability to achieve thoroughness and accuracy when accomplishing tasks
- Excellent verbal and written communication skills; telephone skills
- Able to contribute positively as part of our whole school team, helping out and supporting Staff/Faculty with various tasks as required

**_We offer a comprehensive salary and benefits package that is very competitive, as well as opportunities for professional growth. Our benefits include: _**
- _An RRSP-matching program_
- _Professional and career development/training opportunities_
- _Extended health and dental coverage_
- _Short and long term disability insurance_
- _Personal day_
- _Employee assistance program_
- _Plenty of opportunities to get to know your colleagues during our various social events throughout the year_
- _Complimentary coffee & tea_
- _Fitness / weight room & trainer_
- _Chair massages_

We thank all interested parties. Only those selected for an interview will be contacted.

**Job Type**: Permanent



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