Manager Staffing and Patient Flow

3 months ago

Cambridge, Canada Cambridge Memorial Hospital Full time

Overview:
Join a hospital where everyone makes a difference Cambridge Memorial Hospital (CMH) is a thriving community hospital that proudly provides acute care services including: Emergency, Surgery, Medicine, Women’s and Children’s Health, Intensive Care, Mental Health, and Inpatient Rehabilitation.

Our vision is to **_creating healthier communities together_**_._ Our dedicated and skilled staff are passionate about providing outstanding patient-centred care, and an exceptional patient experience to residents of the Waterloo Region and beyond.
- Healthcare of Ontario Pension Plan (HOOPP)
- Group benefits, including health and dental, for full-time employees
- Employee and Family Assistance Program
- Leadership and Quality Improvement Curriculum
- Career Development & Education Grant
- Wellness, & Wellbeing Program
- Diversity, Equity and Inclusion Initiatives

**Job Description**:
We are seeking a seasoned leader to join our team as Manager of Staffing and Patient Flow. Reporting to the Director of Operational Excellence, the Manager of Staffing and Patient Flow will oversee management of staffing and patient flow operations and processes. This position is pivotal in building sustainable patient flow and staffing models using continuous quality improvement frameworks and methodologies to ensure efficient staffing and patient flow across the organization to support patient care. The successful individual will be an experienced leader who will work closely and collaboratively with all levels of management, staff, unions and external partners to support and optimize patient flow, staffing operations and achieve targeted outcomes. CMH is currently on an exciting digital transformation journey, this position will be responsible for supporting the transition to a new state-of the-art workforce planning system.

**Responsibilities**:

- Lead and manage hospital staffing operations, including oversight of hospital staffing resources
- Optimize patient flow processes to enhance efficiency, reduce wait-times and improve patient experience, including oversight of hospital flow resources
- Collaborate with clinical and administrative teams to address staffing needs and patient care requirements
- Analyze data and support decision making and strategic planning related to staffing and patient flow
- Develop strong understanding of employment legislation and collective agreement language in order to ensure compliance
- Foster a positive work environment that supports staff development and joy in work.

**Skills and Qualifications**:

- Bachelor’s degree in a related field (Health Administration, Business, Nursing) is required
- Master’s Degree preferred.
- Minimum 5 years of experience in healthcare management with a focus on staffing and patient flow operations
- Proven leadership skills managing teams and projects
- Strong analytical and problem solving abilities
- Excellent presentation and communication skills
- Advanced training in Patient Flow, Health Care Improvement, Project Management, and Change Management (an asset).
- Experience leading large-scale change initiatives with demonstrated ability to manage multiple complex projects to meet aggressive timelines.
- Ability to leverage data to inform decision-making and innovative practices.
- Strong understanding of hospital flow metrics
- Experience managing in a unionized environment is an asset
- The successful external applicant is required to provide the applicable criminal record check, as requested by Human Resources, in accordance with federal and provincial legislation. Valid criminal record checks are in original format and dated with two months from date of conditional offer from CMH._

We welcome all applicants and encourage members of equity-deserving groups including Indigenous and LGBTQ2SIA+ communities regardless of race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion, neurodiversity or physical ability. We promise to ask if needed, and to provide reasonable accommodation to you during the recruitment and selection process to ensure an equitable experience.

To support all of us in this journey, Cambridge Memorial Hospital is an employee partner with the Canadian Centre for Diversity & Inclusion (CCDI) and provides access to all CMH members to CCDI resources and education. We encourage you to reflect upon our inclusive commitment to you as we welcome and encourage you to explore a promising future career at CMH.
- Mari Iromoto Executive Champion Diversity, Equity and Inclusion _
- Susan Toth, Director of Human Resources_

Cambridge Memorial Hospital (CMH) proudly integrates AI-based technologies into its applicant screening process to enhance recruitment. These tools are designed to reduce bias and uphold fair hiring practices based on skills, education, and experience. CMH’s AI serves to assist, not replace, human decision-making, with results audited to ensur

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