Coordinator, Enrollment and Student Records

1 month ago

Winnipeg, Canada Robertson College Full time

**Robertson is the School of New Work.** Our vision is for everyone to have a good life through a prosperous and fulfilling career. Our mission is to empower our learners with the most relevant training and up-to-date industry insights so that they may find fulfilling and meaningful careers.

As a company we are committed to uplifting indigenous voices, respecting traditional lands, raising awareness, and working in collaboration with Indigenous partners in the spirit of reconciliation.

We acknowledge that our campus located in Winnipeg is on Treaty 1 territory, the traditional lands and waters of Anishinaabe [AH - NISH - AH - NAH - BAY], Ininiwak, Anishininiwak, Dakota, and Dene (DEN-EH) peoples, and the National Homeland of the Red River Métis. We acknowledge that our water is sourced from Shoal Lake 40 First Nation located on Treaty 3.

Having a deep understanding of the demands of the modern workforce is integral to what we offer our learners. That is why internally, we place such value on building a work culture that is flexible and adaptive to the changing world of work. Our hybrid workforce and condensed work week gives some of our team members flexibility to invest in themselves and find a balance between their work and personal lives. We also seek out diversity in our team. We #CelebrateEverything and encourage team members to take paid time off to celebrate their cultural, religious, and spiritual holidays. Our team is intentionally talent-dense and our strength lies in the differences in backgrounds and expertise that we each bring to the table.

Ours is a fast-paced environment where we continually challenge ourselves to think outside of the box. We want our team to feel welcomed, energized, and engaged while having fun. If this sounds like the right fit for you - we invite you to come join us

Reporting to the Manager, New Students, the coordinator will assist with carrying out responsibilities related to the delivery of quality enrolment and student records services. The incumbent is responsible for the coordination of day-to-day relationship management with Learning Flow (our admissions services partner), management of student payment collections, and operations of all enrollment and student records functions.

The position is required to maintain a high level of knowledge of current educational trends and practices in Canada and around the world. The incumbent is responsible for assessing and initiating change to existing international admission/registration/graduation practices as needed.

**Key Responsibilities**

**Admission/Registration/Graduation**
- Responsible for admissions and payment policy adherence
- Liaise with the Learning Flow team frequently to ensure support and answers are provided in a timely manner when required
- Conducts routine procedural review in order to ensure that practices administered are credible and consistent with policies and strategic direction of the College and its enrolment management goals
- Regularly screens, assesses, determines, updates and ensures that foreign academic credentials meet program admission requirements.
- Advises on admission deficiencies and provides appropriate referrals
- Spot audits Learning Flow’s submitted transcripts, credentials, and other documents to ensure all the documents are valid, original, authentic, and accurate prior to program start date
- Maintains a thorough knowledge of the College's vision and purpose, admission requirements and program offerings, services, and facilities.
- Maintains up-to-date knowledge on high school systems and the senior secondary school curricula for a variety of key target countries, including their school year, exam timelines, and grading practices.
- Monitors trends and changes in high school systems, and recommends changes that may need to be made to Robertson Global's admission requirements and policies in response to those changes.
- Continuously conducts research to keep abreast of the educational systems within Canada and abroad
- Identifies issues and options for procedural revision in consultation with the Manager/Director.
- Provides analysis and recommendations for consideration to the Supervisor(s)
- Recommends and implements, in consultation with the Manager/Director,, quality-based assessment processes to inform strategy development and continuous improvement
- Reviews business practices to ensure the integrity of Robertson Global’s student information system is maintained and implement changes as required
- Assists with the coordination and development of student information system training for other Robertson Global divisions and departments.
- Participates in the enhancement of systems and processes for registration, customer relations management, records and graduation.
- Assist in developing and implementing measures to carry out a service plan detailing the department’s vision, mission and values
- Performs on-going tracking and analysis of service transactions

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