Student Records Specialist

3 weeks ago

Winnipeg, Canada Robertson College Full time

**Robertson is the School of New Work. **Our vision is for everyone to have a good life through a prosperous and fulfilling career. Our mission is to empower our learners with the most relevant training and up-to-date industry insights so that they may find fulfilling and meaningful careers.

**Overview**

Reporting to the **Registrar**, the **Student Records Specialist** will assist with carrying out responsibilities related to the delivery of quality enrollment and admissions services. The incumbent is responsible for assisting in the day-to-day relationship management with Learning Flow (our admissions services partner), and operations of all enrollment and student records functions.

The position is required to maintain a high level of knowledge of current educational trends and practices in Canada and around the world.

**Key Responsibilities**- Assists with verifying admissions and enrollment materials and official documents, including Confirmation of Enrollment Letters, Program Completion Letters, Diplomas, Transcripts, Certificates, contracts, and other notification letters.- Responsible for the official transcript and diploma ordering, printing, and packaging process- Responsible for coordinating the Graduation Celebration/Convocation- Assists in admission/enrollment tasks as needed- Ensures the high quality of all graduation documents/transcripts meet production and quality standards and guidelines.- Input and manage data within our system (Salesforce) and updates and track files for their completeness as documents are collected-
- Ensure the students' graduation documents are distributed in a timely manner.- Assists with admissions and enrollment materials and official documents, including Confirmation of Enrollment Letters, Program Completion Letters, Diplomas, Transcripts, Certificates, contracts, and other notification letters as needed.- Coordinates daily correspondence and document management in the assigned portfolio.- Work in collaboration with Operations, New Students team, and Student Experience team to gather, review, distribute, and manage students' records.- Maintains a thorough knowledge of the College's vision and purpose, admission requirements, and program offerings, services, and facilities.
- Assumes additional responsibilities and duties as assigned

**Qualifications**- A 2-year Diploma and a minimum 3-4 years experience in a fast-paced customer service environment (preferably in a post-secondary admissions setting) with increasing levels of responsibility.- Outstanding written and verbal communication skills.- Demonstrated commitment to providing outstanding customer service.In-depth knowledge of international post-secondary education systems.- Experience with domestic and international credential evaluation and articulation agreements.- Experience with credential assessment methodology and education systems from Canada and internationally- Proven track record of effective team management and implementing change resulting in improvements to service quality, staff productivity and systems efficiency.
- Sound understanding of strategic enrolment management concepts and academic policies and processes that contribute to a quality experience.

**Work Hours**: Regular business hours with some evening work (11 AM - 7 PM)

**Work Schedule**: Monday - Friday

**Location**:In-person; Winnipeg Campus

**Benefits**- Dental Care- Disability insurance- Employee assistance program- Extended health care- Life insurance- Paid time off- RRSP match- Vision care

**WHY WORK WITH US**

Education Canada Group (the parent company of Robertson College) is an equal opportunity employer. We celebrate diversity in our inclusive work environment and encourage people from all walks of life to apply. We are committed to fostering an inclusive and diverse environment where everyone feels seen, heard, and valued. We embrace our team's differences and know that diversity in our team is the strength that drives our success. We want you to feel welcomed, energized, challenged, and engaged while having fun. Come and grow with us If you are someone who loves the highs and lows of doing meaningful work with like-minded team members, we’d like to hear from you **_If you would like to request reasonable accommodations for the interview process, please let us know._**

Having a deep understanding of the demands of the modern workforce is integral to what we offer our learners. That is why internally, we place such value on building a work culture that is flexible and adaptive to the changing world of work. Our 4 day work week gives some of our team members a #MeDay each week to invest in themselves. We also seek out diversity in our team. We #CelebrateEverything and encourage team members to take paid time off to celebrate their cultural, religious, and spiritual holidays. Our team is intentionally talent-dense - our strength lies in the differences in backgrounds and expertise that we each bring to the table.

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