Administrative Assistant/receptionist-weekends

2 months ago

Kitchener, Canada Henry Walser Funeral Home Full time

**About Henry Walser Funeral Home**

Here at the Henry Walser Funeral Home, we are a team of caring and compassionate professionals who are committed to providing funeral services that help families and friends honour their departed loved one in a manner that helps to facilitate the healing process.

We have humbly served the families in the Kitchener region since 2001. We are proud of our team members and the strong community bonds we have made. Our team members live our values and deliver a warm and loving experience for the families we serve.

**Position Summary - Administrative Assistant/Front Desk Support**

**This is a part time position, providing weekend support; Saturday 8am-6pm and Sunday 9am-8pm**

**Operational Responsibilities**
- Attend to visitors coming into the funeral home and provide answers to any questions they may have and direct them to appropriate person when required
- Follow all donation procedures in place receive donations and account payments from visitors during funeral services and provide general administrative and clerical support to all team members
- Performs other related duties as assigned

**Service Excellence**
- Ensure high levels of professionalism, caring and compassionate demeanor, and appearance are demonstrated in all interactions internal and external to the company
- Ensure high levels of quality, accuracy, and efficiency in department practices and processes

**Qualifications, Skills, Attributes**

Experience, Education, and Technical Skills
- 3+ years of Customer Service experience
- Diploma or Degree from a recognized college or university in a related field is an asset
- Knowledge of standards and procedures in Funeral Service would be an asset, although no specialized knowledge or experience is required to enter the position
- Ability to assess situations appropriately and offer appropriate feedback and solutions to families and external contacts
- High level of administrative preparation and coordination is required
- Working knowledge of accounting software would be an asset
- Strong mathematic skills are required to properly receive, and document donations received and to accurately document, post and reconcile donations and basic technical skills are required to work with standard office environment

Behavioral Attributes
- Performance:

- Ability to follow clear directions and procedures as majority of the work is done within a well-defined framework and follows established procedures.
- Ability to take responsibility and work with the team
- Respect:

- Shows clear, direct, and unambiguous communication with peers and families
- Energy:

- Demonstrates a positive nature with others to create an inclusive environment with peers and families
- Focus:

- Understands own position and expectations
- Can focus attention on completing tasks
- Autonomy:

- Demonstrates the ability to work on various items throughout the day
- Can make decisions that are within a well-defined framework
- Willingness:

- Ability to help others on the team in a positive way
- Includes others for team success

**Working conditions and physical demands**

Environment
- Work is performed in the funeral home in a controlled environment
- Work is completed in an extended sitting position with some opportunity for standing and walking throughout the day
- Governed by strict deadlines, despite regular interruptions and scheduling and workflow adjustments that can occur at any time resulting from family requests

Physical Effort
- Physical demands for the position are light. The majority of the work is performed at a desk, with an opportunity to walk and change positions throughout the day. Regular computer use is required, but work is not generally repetitive in nature

Mental Effort
- Moderate mental effort required to handle multiple, at times conflicting activities that require consistent concentration and to concentrate and ensure accounting amounts are correct
- Incumbent is required to understand and follow very detailed directions and listening attentively is crucial
- Some mental strain/drain can result from regularly interacting with grieving families

**Job Types**: Part-time, Permanent

**Benefits**:

- On-site parking

Schedule:

- Day shift
- Weekend availability

Work Location: One location

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