Service Manager

6 months ago

Burnaby, Canada BSP Bicycle Sports Pacific Full time

Job Summary:
We are seeking a highly motivated and experienced Service Manager to join our team. As a Service Manager, you will oversee the daily operations of our service department, ensuring exceptional customer service and efficient workflow. This is a leadership role that requires strong organizational skills, proficient bicycle technical knowledge, and the ability to effectively manage a team.

**Duties**:

- Manage and supervise service department staff, including technicians and service advisors
- Provide training and support to the Technical Team
- Manage and supervise a team of bicycle Technicians, providing training and support as needed.
- Providing a deeper level of diagnostics with parts allocation to incoming work orders.
- Schedule and assign work orders to techs, ensuring efficient use of resources.
- Daily team meetings & monitoring the progress of work orders to ensure timely completion.
- Sourcing, Monitoring & maintaining Parts inventory accuracy.
- Maintain an elevated level of customer service by addressing customer inquiries and concerns in a professional manner.
- Recommend additional services, repairs or products to customers based on their bike's needs.
- Follow existing processes & standards to ensure customer satisfaction and efficient operations.
- Collaborate with other department managers to effect efficient operations and to improve processes.
- Forecast goals and objectives for the department and endeavor to meet them.
- Actively manage and improve on all measured performance indicators, including gross labour revenue, profitability, loyalty, CSI, obsolete parts, shrinkage, staff productivity, etc.
- Stay up to date with training, industry trends, and advancements in bike technology.
- Develop and execute effective marketing campaigns for the service department.
- Warrantee processing & consulting with supplier service representatives.
- Procurement of shop equipment.
- Supervising and keeping record of shop equipment maintenance.
- Maintaining a neat, tidy, and organized service area.
- Other duties as required.
- Maintain accurate records of all service department activities, including repairs, warranties, and parts inventory
- Collaborate with other departments to ensure smooth workflow and efficient operations

**Skills**:

- Strong bike repair & parts knowledge with mechanical aptitude on analog, electronic and E bike
- 5 years of combined experience working as a Service Manager or parts capacity within the bike industry
- Trek guide status, Bosch, Broze, Shimano, SRAM certified is preferred.
- Excellent customer service skills with the ability to effectively communicate technical information to customers.
- Experience in upselling products or services is highly desirable
- Valuable client relation skills, with track record of developing and retaining long term relationships.
- Strong ability to hire, coach, train and motivate staff to elevated levels of performance.
- Proven ability to lead and manage a team, fostering a positive work environment.
- Self-motivated, driven to succeed, able to maximize efficiency, productivity, and achieve the highest level of customer satisfaction.
- Excellent verbal and written English communication skills.
- Proficient in cash handling, inventory & financial procedures.
- Familiarity with Trek bike store operations and processes is preferred.
- Ascend software experience is preferred.
- Must be willing to adopt & embrace company policies & processes.
- We offer competitive compensation based on experience.

Pay: $55,000.00-$65,000.00 per year

**Benefits**:

- On-site parking
- Paid time off
- Store discount

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday
- Weekends as needed

**Education**:

- Secondary School (preferred)

**Experience**:

- Microsoft Office: 1 year (preferred)
- Retail management: 1 year (preferred)

**Language**:

- French (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

  • Administrative Services Manager for Liberty Tax Service

    3 days ago

    Burnaby, British Columbia, Canada Liberty Tax Service Full time

    Job SummaryWe are seeking an experienced Administrative Services Manager to join our team at Liberty Tax Service. This is a critical role that requires strong leadership and organizational skills, as well as the ability to effectively manage administrative procedures and staff.About UsLiberty Tax Service is a leading provider of tax preparation and financial...

  • Customer Service Manager

    6 months ago

    Burnaby, Canada Canadian Linen and Uniform Service Corp Full time

    **About Canadian Linen & Uniform Service** Canadian Linen & Uniform Service (CLAUS) provides uniforms and related products to more than 300,000 customers nationwide, in virtually every industry. From designing and manufacturing to laundering and delivering, CLAUS works with local and national clients to create and maintain a total uniform solution that...

  • Band 2 - Manager, Contract Management Modernization

    2 weeks ago

    Burnaby, Canada BC Public Service Full time

    Posting Title- BAND 2 - Manager, Contract Management Modernization - Closing date extended- Position Classification- Band 2- Union- N/A- Work Options- Hybrid- Location- Burnaby, BC V3J 1N3 CA Campbell River, BC V9W 6Y7 CA Creston, BC V0B 1G6 CA Fort Nelson, BC V0C 1R0 CA Fort St John, BC V1J6M7 CA Hope, BC V0X 1L0 CA Kelowna, BC V1Z 2S9 CA Multiple...

  • Customer Service Managing Supervisor

    6 months ago

    Burnaby, Canada Bang Bang Tang Consulting Service Ltd. Full time

    Work Term: Permanent - Work Language: English - Hours: 35 to 40 hours per week - Education: College/CEGEP - Experience: 7 months to less than 1 year - or equivalent experience **Tasks**: - Manage staff and assign duties - Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on sales -...

  • Clk 15r

    2 months ago

    Burnaby, Canada BC Public Service Full time

    Posting Title- CLK 15R - Office Services Supervisor- Position Classification- Clerk R15- Union- GEU- Work Options- Location- Burnaby, BC V3J 1N3 CA (Primary) - Salary Range- $59,015.56 - $64,905.48 per annum- Close Date- 10/31/2024- Job Type- Regular Full Time- Temporary End Date- Ministry/Organization- BC Public Service -> Public Safety & Sol General-...

  • Field Service Technician

    2 weeks ago

    Burnaby, Canada Full Service Computer Software, Service & Support Company Full time

    AMS Computer Group, a full-service ERP supplier is looking for a senior service technician with specific experience in servicing IBM RS6000-based hardware and AIX 5.3 and above operating systems. Our installations across Canada are currently based AIX UNIX and Centos/Redhat Linux. Your experience in both will be essential in helping us complete our...

  • Band 3 - Category Manager

    4 weeks ago

    Burnaby, Canada BC Public Service Full time

    Posting Title- BAND 3 - Category Manager- Position Classification- Band 3- Union- N/A- Work Options- Location- Burnaby, BC V3J 1N3 CA (Primary) - Salary Range- $88,700.23 - $125,700.07 per annum- Close Date- 11/29/2024- Job Type- Temporary (Auxiliary)- Temporary End Date- 12/5/2025- Ministry/Organization- BC Public Service -> Public Safety & Sol General-...

  • Band 2 - Operations Manager

    1 month ago

    Burnaby, Canada BC Public Service Full time

    Posting Title- BAND 2 - Operations Manager- Position Classification- Band 2- Union- N/A- Work Options- Hybrid- Location- Burnaby, BC V3J 1N3 CA Langley, BC V3A 8T1 CA Multiple Locations, BC CA (Primary) - Salary Range- $76,500.09 - $ 108,100.23 annually- Close Date- 11/21/2024- Job Type- Regular Full Time- Temporary End Date- Ministry/Organization- BC Public...

  • Band 3 - Manager, Interface

    2 months ago

    Burnaby, Canada BC Public Service Full time

    Posting Title- BAND 3 - Manager, Interface- Position Classification- Band 3- Union- N/A- Work Options- Hybrid- Location- Burnaby, BC V3J 1N3 CA Campbell River, BC V9W 6Y7 CA Creston, BC V0B 1G6 CA Fort Nelson, BC V0C 1R0 CA Fort St John, BC V1J6M7 CA Hope, BC V0X 1L0 CA Kelowna, BC V1Z 2S9 CA Multiple Locations, BC CA (Primary) Nanaimo, BC V9T 6L8 CA Nelson,...

  • Clk 12r

    2 months ago

    Burnaby, Canada BC Public Service Full time

    Posting Title- CLK 12R - Office Manager- Position Classification- Clerk R12- Union- GEU- Work Options- Hybrid- Location- Burnaby, BC V3J 1N3 CA Kelowna, BC V1Z 2S9 CA Multiple Locations, BC CA (Primary) Victoria, BC V9B 6X2 CA - Salary Range- $54,387.32 - $61,395.95 annually- Close Date- 10/18/2024- Job Type- Regular Full Time- Temporary End Date-...

  • Band 2 - Disability Case Management Advisor

    3 months ago

    Burnaby, Canada BC Public Service Full time

    Posting Title- BAND 2 - Disability Case Management Advisor- Position Classification- Band 2- Union- N/A- Work Options- Location- Burnaby, BC V3J 1N3 CA (Primary) - Salary Range- $76,500.09 - $108,100.23 per annum- Close Date- 10/17/2024- Job Type- Regular Full Time- Temporary End Date- Ministry/Organization- BC Public Service -> Public Safety & Sol General-...

  • Fo 21r

    2 months ago

    Burnaby, Canada BC Public Service Full time

    Posting Title- FO 21R - Financial Management Analyst- Position Classification- Financial Officer R21- Union- GEU- Work Options- Hybrid- Location- Burnaby, BC V3J 1N3 CA Campbell River, BC V9W 6Y7 CA Creston, BC V0B 1G6 CA Fort Nelson, BC V0C 1R0 CA Fort St John, BC V1J6M7 CA Hope, BC V0X 1L0 CA Kelowna, BC V1Z 2S9 CA Multiple Locations, BC CA...

  • Admn o 24r

    4 weeks ago

    Burnaby, Canada BC Public Service Full time

    Posting Title- ADMN O 24R - Change Management Specialist- Position Classification- Administrative Officer R24- Union- GEU- Work Options- Hybrid- Location- Burnaby, BC V3J 1N3 CA Campbell River, BC V9W 6Y7 CA Creston, BC V0B 1G6 CA Fort Nelson, BC V0C 1R0 CA Fort St John, BC V1J6M7 CA Hope, BC V0X 1L0 CA Kelowna, BC V1Z 2S9 CA Multiple Locations, BC CA...

  • Band 2 - Manager, Corporate Communications & Change

    1 month ago

    Burnaby, Canada BC Public Service Full time

    Posting Title- BAND 2 - Manager, Corporate Communications & Change- Position Classification- Band 2- Union- N/A- Work Options- Hybrid- Location- Burnaby, BC V3J 1N3 CA Campbell River, BC V9W 6Y7 CA Creston, BC V0B 1G6 CA Fort Nelson, BC V0C 1R0 CA Fort St John, BC V1J6M7 CA Hope, BC V0X 1L0 CA Kelowna, BC V1Z 2S9 CA Multiple Locations, BC CA...

  • Service Writer/parts

    6 months ago

    Burnaby, Canada Travco RV Service Center Full time

    Travco RV Service Center is a family operated business searching for our next great Service Writer/Parts! We are based in beautiful Burnaby, British Columbia, and have a centrally located facility furnished with modern equipment, where you will get to practice the science and art of RV Repair. We work hard but have fun while doing so, forging a positive work...

  • Clk 15r

    3 months ago

    Burnaby, Canada BC Public Service Full time

    Posting Title- CLK 15R - Assistant Manager, Accounts Receivable- Position Classification- Clerk R15- Union- GEU- Work Options- Location- Burnaby, BC V3J 1N3 CA (Primary) - Salary Range- $59,015.56 - $66,749.47 per annum- Close Date- 10/9/2024- Job Type- Temporary (Auxiliary)- Temporary End Date- 10/10/2025- Ministry/Organization- BC Public Service -> Public...

  • Band 1 - Store Manager, Cannabis Operations

    4 weeks ago

    Burnaby, Canada BC Public Service Full time

    Posting Title- BAND 1 - Store Manager, Cannabis Operations- Position Classification- Band 1- Union- N/A- Work Options- Location- Burnaby, BC V3J 1N3 CA Coquitlam, BC V3K 7B9 CA Delta, BC V4L 2M1 CA Langley, BC V3A 8T1 CA Multiple Locations, BC CA (Primary) New Westminster, BC V3M 6H8 CA North Vancouver, BC V7P 3M7 CA Port Coquitlam, BC V3C 4W6 CA Surrey, BC...

  • Admn o 24r

    1 month ago

    Burnaby, Canada BC Public Service Full time

    Posting Title- ADMN O 24R - Manager, Marketing Promotions and Operations- Position Classification- Administrative Officer R24- Union- GEU- Work Options- Location- Burnaby, BC V3J 1N3 CA (Primary) - Salary Range- $76,071.18 to $86,658.48 per annum- Close Date- 11/27/2024- Job Type- Regular Full Time- Temporary End Date- Ministry/Organization- BC Public...

  • Band 3 - Manager, Electricity Policy

    2 months ago

    Burnaby, Canada BC Public Service Full time

    Posting Title- BAND 3 - Manager, Electricity Policy- Position Classification- Band 3- Union- N/A- Work Options- Hybrid- Location- Burnaby, BC V3J 1N3 CA Campbell River, BC V9W 6Y7 CA Creston, BC V0B 1G6 CA Fort Nelson, BC V0C 1R0 CA Fort St John, BC V1J6M7 CA Hope, BC V0X 1L0 CA Kelowna, BC V1Z 2S9 CA Multiple Locations, BC CA (Primary) Nanaimo, BC V9T 6L8...

  • Service Coordinator

    1 month ago

    Burnaby, Canada One Degree HVAC Service Group Ltd Full time

    **Company description** We are a mobile service company that allows employees to work from home. **Job description** We require a person with the following: - Confidence - Read, write and speak English fluently - Ability to work from home - Superior time management skills - Excellent customer service, ability to manage and communicate - Handle entire...