Field Service Representative

2 weeks ago

Laval, Canada BAXTER Full time

**This is where you save and sustain lives**

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.

**Job Description - Field Service Representative**

**Summary**

We are currently looking for a fully bilingual (English/French) Field Service Representative to join our team in Laval on a permanent full-time basis. If you are someone who enjoys being part of a collaborative service team focused on providing an excellent level of support to internal and external customers, we invite you to apply. The incumbent of this position will be part of the Eastern Canada service team and perform field service of medical devices to customer sites and patients' homes. Some of the many tasks include after-sales service activities, equipment cleaning/decontamination, inspection, upgrading, testing and record keeping. You are able to work in a fast-paced team environment, meet service commitments, installation deadlines and produce quality results. Due to equipment availability requirements, you must be available “on call” during evening or weekends on a rotating schedule.

**Essential Duties**
- Adhere to technical procedure, this includes servicing, maintaining, cleaning and decontamination, upgrading, and testing and validation of each serviced device.
- Interacting with customer and patients in a positive, professional, helpful manner that results in a positive experience for the customer
- Maintain accurate, useful and complete maintenance records in Baxter's maintenance systems.
- Producing quality results
- Meeting service targets
- Maintains accurate, useful and complete service records in Baxter’s service systems
- Maintains and ensure certification of all work and test equipment as per company operating policies and procedures.
- Comply with all applicable Baxter policies and procedures.
- Visiting customer sites and patients' homes both in the province of Quebec and in Eastern Ontario. Some service trips may be required in the Maritimes on rare occasions.

**Qualifications**
- Technician Diploma (DEC) or Technologist, Engineering or BSc.
- Electronics, Mechanics or Mechatronics experience
- Technical experience within a Services business
- Customer facing service experience
- Experienced in repairing electro-mechanical equipment down to electronic and mechanical component level
- Minimum 2 years in a Service environment
- Strong bilingual communication skills, both written and verbal
- Great attention to details
- Analytical and problem-solving skills
- Must pass the training course with a minimum 80% passing grade.

**Description de l’emploi - Représentant du service sur le terrain**

**Sommaire**

Nous sommes actuellement à la recherche d'un représentant du service sur le terrain entièrement bilingue (anglais/français) pour se joindre à notre équipe à Laval sur une base permanente à temps plein. Si vous êtes quelqu'un qui aime faire partie d'une équipe de service collaborative visant à fournir un excellent niveau de soutien aux clients internes et externes, nous vous invitons à postuler. Le titulaire de ce poste fera partie de l'équipe de service de l'Est du Canada et effectuera le service sur le terrain des dispositifs médicaux chez les clients et au domicile des patients. Certaines des nombreuses tâches comprennent les activités de service après-vente, le nettoyage/la décontamination de l'équipement, l'inspection, la mise à niveau, les tests et la tenue de dossiers. Vous êtes capable de travailler dans un environnement d'équipe au rythme rapide, de respecter les engagements de service, les délais d'installation et de produire des résultats de qualité. En raison des exigences de disponibilité de l'équipement, vous devez être disponible « sur appel » le soir ou la fin de semaine selon un horaire rotatif.

**Fonctions essentielles**
- Adhérer à la procédure technique, cela comprend l'entretien, la maintenance, le nettoyage et la décontamination, la mise à niveau, ainsi que les tests et la validation de chaque appareil entretenu.
- Interagir avec les clients et patients d'une manière positive, professionnelle et utile qui se traduit par une expérience positive pour le client
- Maintenir des dossiers d’entretien exacts, utiles et complets dans les systèmes d’entretien de Baxter.
- Produire des résultats de qualité
- Atteindre

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