Customer Experience Representative

4 weeks ago

Laval, Canada GA International Full time

As an industry leader for the past twenty years, GA International offers complete laboratory labeling and identification solutions to the bio-medical, bio-pharmaceutical, academic, government and commercial sectors. We are headquartered in Laval, QC with operations in the US, Netherlands, and UK.

We are currently looking for a **Customer Experience Representative** to join our dynamic and growing team

**Responsibilities**:

- Work with existing customers and liaise with Account Managers and Product Specialists to maximize customer potential.
- Identify internal growth opportunities and make recommendations to current customers to purchase products from GA International portfolio.
- Handle new Inbound customer requests and leverage current GA International product portfolio.
- Work in conjunction with Product specialists to develop tailormade solutions for high potential customers.
- Meet company standards of delivering exceptional service through all aspects of the Sales Journey and ensure that established KPIs are met / exceeded in-line with GA International’s goals.
- Learn new products and technologies developed by GA International in order to provide best service to customers in the target markets.
- Provide exceptional customer experience prior to, throughout and after the sales process and maintain good relationships with clients to ensure a continued sales cycle.

**Qualifications**:

- Scientific background such as a degree in biology or in a related field
- 2 - 3 years experience in sales will be an asset.
- Knowledge of CRM system (i.e.: Hubspot) will be an asset
- Multitasking
- Excellent communication skills in English are essential, knowledge of French will be an asset.

Leader de l'industrie depuis vingt ans, GA International offre des solutions complètes d'étiquetage et d'identification des laboratoires aux secteurs biomédical et biopharmaceutique, ainsi qu'aux secteurs universitaire, gouvernemental et commercial. Notre siège social est situé à Laval, au Québec, et nous sommes présents aux États-Unis, aux Pays-Bas et au Royaume-Uni.

Nous sommes actuellement à la recherche d'un(e) **Représentant de l'Expérience Client** pour rejoindre notre équipe dynamique et en pleine croissance

**Responsabilités**:

- Travailler avec les clients existants et assurer la liaison avec les gestionnaires de comptes et les spécialistes des produits afin de maximiser le potentiel des clients.
- Identifier les opportunités de croissance interne et recommander aux clients actuels d'acheter des produits du portefeuille de GA International.
- Traiter les nouvelles demandes des clients entrants et tirer parti du portefeuille de produits actuel de GA International.
- Travailler en collaboration avec les spécialistes produits pour développer des solutions sur mesure pour les clients à fort potentiel.
- Respecter les normes de l'entreprise en matière de prestation de services exceptionnels dans tous les aspects du parcours de vente et veiller à ce que les KPI établis soient atteints ou dépassés conformément aux objectifs de GA International.
- Apprendre les nouveaux produits et technologies développés par GA International afin de fournir le meilleur service aux clients sur les marchés cibles.
- Fournir une expérience client exceptionnelle avant, pendant et après le processus de vente et maintenir de bonnes relations avec les clients afin d'assurer un cycle de vente continu.

**Qualifications**:

- Formation scientifique telle qu'un diplôme en biologie ou dans un domaine connexe.
- 2 à 3 ans d'expérience dans la vente seront un atout.
- La connaissance d'un système de gestion de la relation client (CRM) (ex. : Hubspot) est un atout.
- Multitâche
- D'excellentes compétences en communication en anglais sont essentielles, la connaissance du français sera un atout.

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- On-site parking
- RRSP match
- Vision care

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Laval, QC: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

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