Field Service Manager

1 month ago


Laval, Canada Groupe Belmont Inc. Full time

At Groupe Belmont Inc, our Field Service Manager will directly oversee and work with our field technicians. Primary role is to supervise the field service technician group and their deployment on service projects. You will also act as the face of our company by ensuring top-notch service for our customers. In this field-based role, you will travel to customer locations to ensure the quality of work and service is carried out at the highest level and ensure field technicians have the equipment needed to complete the job. In addition, you will be responsible for building positive relationships with customers and colleagues, as well as completing necessary administrative tasks. You will be responsible for the following:

- Drive Customer satisfaction through pro-active communication and commitment to resolving Customer’s issues/problems.
- Manage shipment of parts inventory both to and from the main office.
- Co-ordinate and follow up, invoice verification with various suppliers, rental companies, etc
- Be the main contact for field technicians.
- Develop workflow for the field technicians.
- Ensure company policies and procedures are followed by the field technicians.
- Ensure a positive Customer experience by providing timely PM performance, service calls, warranty calls, field upgrade programs.
- Establish and maintain effective, communicative relationships with Customers, managers, support functions and the sales organization.
- Communicate promptly and efficiently with Customers providing informative status updates.
- Be a positive ambassador for Groupe Belmont Inc. at Customer sites.

**Job Types**: Full-time, Permanent

**Salary**: $45,000.00-$55,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- On-site gym
- On-site parking

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Laval, QC: reliably commute or plan to relocate before starting work (required)

**Experience**:

- service advisor: 2 years (preferred)
- Customer service: 2 years (preferred)

Work Location: One location

Expected start date: 2023-02-06



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