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Tour Guide 1

4 months ago

Revelstoke, Canada BC Hydro Full time

Powered by water... and by people like you

Providing clean electricity to 4 million customers takes a diverse workforce and that’s where you come
in. We need your talent to help us build major projects to meet growing demand. To help our
customers find clean energy solutions for their homes and businesses and to be ready to respond
during storms and outages to keep our system reliable.

Working for BC Hydro is meaningful. And now, the stakes have been raised as we work towards a
solution to climate change while safely providing clean, affordable electricity to our customers.

We offer a healthy work life balance, training opportunities and career progression. We're proud to be
ranked as one of B.C.'s Top Employers and one of Canada's Best Diversity Employers. Join us as we
build an even cleaner B.C.

**JOB DESCRIPTION**
**Duties**:

- Greets visitors to the Visitor Centre as an ambassador of BC Hydro. Explains the self-guided

tour or guided tour information. Answers questions about other tourism opportunities in the area
and provides directions where possible.
- Provides guided tours following established tour content, tailoring content to meet the needs and

interests of the assigned group. Explains how electricity is generated, discusses the history and
construction of the generating station/dam, and provides information on BC Hydro’s current
initiatives, services and programs, including environmental programs and local capital projects.
- Responds to non-routine enquiries and questions by sharing information with visitors, referring

visitors to other resources within the organization where appropriate. Assists others over the

- Utilizes the Point of Sale (POS) system to process admission fees and retail purchases from the

gift shop. Handles cash, counts daily intake, and completes end of day reporting. Trouble shoots
problems with the POS system and escalates as required.
- Performs clerical duties such as filing, completing reports, answering telephones, checking

safety equipment and supplies, and taking minutes at meetings.
- Performs duties of a minor nature related to the above duties which do not affect the rating of the

job.

**Qualifications**:
***
- Partial completion of high school, plus some experience in customer service, public speaking,

giving presentations and/or leading groups. Completion of in-house training program upon hire.

CPGN1

**ADDITIONAL INFORMATION**
***
**This position is affiliated with the Movement of United Professionals union (MoveUP/COPE).**
- MOU#83
- This offer is for a position that is covered under MOU#83 of the Collective Agreement between
- MoveUp, Local 378 and BC Hydro.
- BC Hydro's Visitor Centres educate visitors on hydroelectric generation and electrical safety, and
- tell the story of BC Hydro in the region. Tour Guides at our Visitor Centres have an important role
- in delivering a positive educational experience.- interest in electricity, customer service, travel / tourism, as well as a zest for learning and an ability
- to translate these learnings to our visitors. As a Tour Guide, you act as an ambassador for our
- company and are a primary resource for sharing knowledge on how electricity is generated, the
- history and construction of the facility, and BC Hydro’s current initiatives, services and programs,
- including environmental programs and local capital projects.- This is a casual temporary employment opportunity starting May 1, 2023 and ending September

9, 2023.- shared in advance.- The Revelstoke Dam Visitor Centre is located on Highway 23 North in Revelstoke, B.C.
- The Visitor Centre is open weekdays and weekends and successful incumbents must be

available to work on weekends and holidays.- Please note that public transit does not serve this location.
- students enrolled in an electrical trade, technology or engineering post-secondary program.systems/equipment involved in a generating station, or will quickly acquire this knowledge upon
- starting employment. An interest in the environment and history is also considered an asset.- Completion of an in-house training program is required upon hire.
- Tour Guides earn an hourly wage of approx. $22. This hourly rate is a combination of the hourly

wage ($18.74 / hr) plus an additional percentage of 17.58% in lieu of benefits. Tour Guides may
- be eligible to receive a stipend of $200 per month payable at the end of the completed contract in
- accordance with MOU#83.- Working Conditions:

- Majority of time spent on feet and may be exposed to unpleasant sections and areas within the

generating station.We're always looking for exceptional people to bring new ideas, fresh thinking and the motivation
to help shape the electricity system in B.C. It's an exciting time to be a part of our team as we
invest in our system and prepare to meet the challenges of tomorrow.

Our values guide our work. Want to join us?

We are safe.
We are here for our customers.
We are one team.
We include everyon