Maintenance Program Partner

3 days ago

Mississauga, Canada Element Fleet Management Full time

Get started on an exciting career at Element_

Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business - delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.

What We Need

We are looking for a Maintenance Program Partner to join Element Fleet Management. At Element, employees play a critical role in delivering value to customers and ensuring an exceptional client experience. We are committed to the success of our clients, employees, and investors by fostering a culture where every employee can make a difference

Are you:
- Able to objectively assess client requests and escalations?- Committed to a customer focused approach and providing exceptional customer service to clients?

The Maintenance Program Partner is to be the concierge for maintenance services, ensuring efficient and effective coordination of vehicle maintenance for our strategic client, maintaining high vehicle uptime and supporting our client's operational success.

A Day in the Life

Client Relationship Management:
- Act as the primary liaison for all maintenance requests, managing communications and coordinating with service providers to book and monitor repairs with goals of getting the uptime as quickly as possible- Keep detailed records of maintenance activities, adhering to our internal standards and regulatory compliance- Resolves issues efficiently

Partners with suppliers and depot managers- Authorize and consult on necessary repairs, ensuring they align with client policy- Collaborate with suppliers to negotiate service costs, aiming for the maximum uptime without compromising service quality- Ensure the quality of repairs and services meets our high standards- Workflow and reporting Management

Collaboration with the Program Manager & Product team- Work closely with the client and internal teams to identify process improvements and efficiency gains

Workflow & Reporting Management- Utilize various technology tools and maintenance platform for scheduling, tracking, and follow-up on preventive and corrective maintenance- Provide regular reports to stakeholders on maintenance activities, challenges, and outcomes

**Requirements**:
- BS or BA in business or related field desired; relevant work experience considered in lieu of- Experience with vendor negotiations and service contract management required- Background in the transportation or logistics industry, especially in fleet management, is advantageous- Willingness to provide after-hours support for urgent maintenance needs- Demonstrated Experience in fleet maintenance coordination or vehicle repair management- Strong problem-solving skills with ability to improvise solutions; and make decisions- Effective organizational skills; able to handle multiple priorities-
- Excellent verbal, written communication, and relationship skills- Maintain timely responsiveness to client needs and requests- Respect for confidentiality; able to maintain professional demeanor and lead by example- Detail oriented- Ability to consult on vehicle repair work effectively- Effective presentation skills/ ability to communicate within client meetings- Mechanic experience a plus- French speaking a plus but not required

What’s in it for You
- A culture of innovation, empowerment, decision-making, and accountability
- Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness
- Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)
- Hybrid work environment for most positions

Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.
- or call (800) 665-9744._

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