Financial Aid Officer

2 weeks ago


London, Canada Western University Full time

**Classification & Regular Hours**:
Hours per Week: 35

Salary Grade: 13

Please note, this is a temporary full-time contract opportunity covering a leave, with an anticipated end date of July 31st, 2024.

**About Western**:
Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as the "Western Experience" - an opportunity to contribute to a better world through the development of new knowledge, new abilities, new connections, and new ways to make a difference.

**About Us**:
Student Financial Aid supports students in their attainment of educational goals through the provision of financial assistance.

**Responsibilities**:
**Qualifications**:

- Education:
- Undergraduate Degree; Degree in a discipline with exposure to Financial Planning, Budgeting or Accounting would be preferred

**Experience**:
- 2 years' experience working in a financial setting providing strong customer service, preferably in a university environment
- Previous student advising experience would be an asset
- Previous experience working with OSAP or similar loans process
- Knowledge, Skills & Abilities:
- Positive, outgoing attitude with genuine customer service orientation
- Results-oriented with an ability to handle many tasks and maintain a high level of individual and team performance
- Ability to work well under pressure and handle multiple conflicting priorities in a fast-paced environment with frequent interruptions
- Proven ability and natural inclination to interact with people in a professional, respectful and diplomatic manner
- Strong interpersonal skills and sensitivity to student issues, but with the ability to take difficult but necessary positions in emotional circumstances.
- Working knowledge of People Soft HE Module, and the Ministry OSAP system
- Strong working knowledge of all the financial aid and student financials modules of People Soft
- Ability to understand, interpret, and effectively communicate University guidelines, policies and practices to key stakeholders
- Ability to multi-task and maintain an organized and effective personal work environment

**Western Values Diversity**:
**Please Note**:
We thank all applicants for their interest; however, only those chosen for an interview will be contacted.



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