Financial Aid Assistant

2 weeks ago

London, Canada Western University Full time

**About Western**:
Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as the "Western Experience" - an opportunity to contribute to a better world through the development of new knowledge, new abilities, new connections, and new ways to make a difference.

**About Us**:
**Responsibilities**:

- Assessing student financial need and adjudicating Work Study and University bursaries and loans which are then approved by the Manager before disbursement
- Conducting appointments with students in person, over the phone, or virtually (zoom, MS Teams, Western Chat etc.) and provides financial counselling, being sensitive to student needs while administering the policies in a fair and equitable manner
- Resolving complex problems in consultation with the Manager to ensure decisions are in the best interest of the institution and student
- Editing OSAP and PTCSL Applications by reviewing documentation including appeals, checking student enrollment, determining eligibility based on courses and program, approving documentation and web declarations, messaging through OSAP Communication Center for follow up with students, and may include manual entry of cost code fields and educational details
- Assisting other Financial Services teams who are facing a heavier workload

**Qualifications**:
**Education**:
- Undergraduate Degree, in Business Management/Administration preferred

**Experience**:
- 1 year of administrative experience in an office environment

Skills, Abilities & Expertise:
- Knowledge of general office procedures and sound professional judgement
- Familiarity with financial records management
- Familiarity with University policies and procedures preferred
- Ability to foster collaboration and respect among team members
- Communication skills with confidence interacting with individuals at all levels of an organization
- Excellent computer skills and familiarity with Microsoft Office Suite
- Customer service skills with a desire to achieve results in a professional and timely manner
- Detail-oriented with an ability to function and process information with high levels of accuracy
- Ability to create a positive impression while interacting with others and responding to inquiries, by telephone, in person or electronically
- Results-oriented with an ability to handle many tasks and maintain a high level of individual and team performance

**Why Western?**:
Consideration of applicants will include an assessment of previous performance, experience, and qualifications. Applicants should have oral communication skills in English.

**Western Values Diversity**:
Accommodations are available for applicants with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please contact Human Resources or phone 519-661-2194.

**Please Note**:
We thank all applicants for their interest; however, only those chosen for an interview will be contacted.

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