Quality Improvement Coordinator, Integrated Care

3 days ago

Oshawa, Canada Durham Community Health Centre Full time

**Job Posting**

**Employment Status**:Temporary Full Time Contract (one year contract)

**Position Status**: This is a **Non-Bargaining Unit** position.

**Hours of Work**:Monday to Friday, 35 Hours per week***

**Position Reports to**:Associate VP, Integrated Care and Experience

**Salary Range**:Annualized salary range $59,800 - $65,000, commensurate on skills and experience, plus participation in

HOOPP.

**Primary work location**:Oshawa, ON (with flexibility to work remotely and at other sites as required: Pickering and North

Oshawa sites).

**Organization Overview**

Durham Community Health Centre is a recognized leader in redefining the experience of community-based health and

wellness services. We provide access to high quality holistic and inclusive care that is responsive to the needs of the

community and empowers individuals to enhance their own well-being.

Our name embodies what we do every day - we care. Caring for the health and wellness of our communities' residents is
the cause that unites us. It shapes our thinking and guides our actions.

Durham Community Health Centre is a registered charitable organization providing a variety of free, community programs

and services including: health promotion and wellness programs; primary care, counselling and mental health; diabetes

education; Hepatitis C screening, treatment support, education and outreach; geriatric assessment & intervention; young

parent support, youth programs, Indigenous programs; community development programs; and fundraising events which

include developing charitable partnerships/sponsorships to fund programs.

In line with the CHC Model of Health and Wellbeing, our expert team works with our clients to provide holistic care,

support, and wraparound services that empower clients to improve their health and wellness. We strive to be accessible

to those in the community who face access barriers like culture, gender, geographic isolation, homelessness, language,

physical disabilities, poverty, and race.

We are Durham Community Health Centre Care. Compassion. Community

**Position Overview**

Reporting to the Associate VP, Integrated Care and Experience, the Quality Improvement Coordinator has a keen interest

and growing knowledge in leading quality and performance improvement activities at Durham Community Health Centre

(DCHC). This role will be responsible for supporting quality improvement projects and working with staff to create policies

and procedures that ensure good quality care. With the support of DCHC leadership, you collaborate with key stakeholders

to implement solutions for identified improvement opportunities, you map out new processes, test changes for

improvement; analyze, interpret and disseminate data as it is related to DCHC services, and quality. You have excellent

interpersonal and communication skills, strong relationship-building, facilitation, and negotiation skills. The Quality

Improvement Coordinator contributes to the leadership of the Quality and Performance Improvement Committee in

supporting a continuous performance improvement culture resulting in enhanced quality care, patient safety and a

positive client and patient experience.

**Duties and Responsibilities**
- Support quality and performance improvement initiatives
- Provide proactive identification and prioritization of improvement and efficiency opportunities
- Support continuous improvement focused on such areas as clinical appropriateness of care, efficiency,

effectiveness, workflow, access to care, continuity of care, safety and patient experience

safety principles (e.g., reliable design, human factors, PDSA, root cause analyses, FMEA, LEAN, value stream
mapping)
- Consult with leadership and stakeholders in the development of performance and outcome indicators
- Assist teams with collection, and presentation of performance data

change process
- Contribute to the maintenance of safety standards and Accreditation Canada required organizational practices

**Qualification**
- Undergraduate degree required in a health-related discipline, engineering or a combination of project

management and LEAN certification
- Member of a Regulated College in Ontario preferred
- One to two years of experience leading quality improvement initiatives
- Certified Risk Management designation an asset
- Understanding of and experience with Accreditation methodology preferred
- Data management and statistical experience desirable
- Proven ability to remain up to date with health care quality assurance trends, practices and legislation
- Demonstrated aptitude in collecting, analyzing and presenting data for the purposes of quality improvement
- Experience in managing broad (e.g. organization-wide) improvement projects preferred
- Evidence of understanding quality improvement and patient safety methodologies
- Demonstrated success in establishing, leading and maintaining positive change
- Demonstrated excellent interpersonal, organizational,

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