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Quality Improvement and Risk Management Lead
2 months ago
CMHA Durham is seeking a highly skilled Quality Improvement and Risk Management Lead to join our team. As a key member of our management team, you will be responsible for facilitating the management, collection, and analysis of clinical and non-clinical data to identify opportunities for quality improvement, risk management, and service enhancement.
Key Responsibilities- Participate as a member of the management team in providing expertise and guidance on continuous quality and risk management improvement initiatives.
- Support teams on the use of continuous quality improvement and risk management tools and processes, as well as provide resources to staff to achieve or exceed goals.
- Oversee the quality improvement plan activities and develop quarterly and annual Quality reports while ensuring compliance with standards.
- Responsible for gathering and evaluating risk management data from the organization and analyzing data for patterns and trends in care delivery.
- Assist with organization-wide education and capacity building related to risk management and quality improvement.
- Coordinate consumer input/feedback surveys reviewing results and providing recommendations for improvement.
- Collaborate with the management team and front-line employees to coordinate the review of adverse incidents, ensuring implementation of recommendations and risk mitigation strategies.
- Participate in various internal/external committees and community of practices.
- Bachelor's degree strongly preferred or post-secondary education (Planning, Risk Management, Public Administration or Human Services).
- Minimum of three – five years recent experience in leading/facilitating quality improvement initiatives (design, implementation, and/or evaluation).
- Extensive knowledge and understanding of quality and risk management principles, client safety, best practices, methods, and techniques (Continuous Quality Improvement, IDEAS, Lean, Six Sigma, IHI/Quality Leaders or other equivalent).
- In-depth knowledge of issues analysis, policy development, clinical and operation issues, care processes, decision-making, process control, and management, and clinical information systems.
- Knowledge of local and national issues and trends in managed care and primary health care.
- Ability to work effectively with staff and community organizations.
- Self-motivated, organized, creative, and able to work independently with good judgment.
- Ability to minimize risks adhering to established policies and procedures.
- Ability to initiate, manage, and implement multiple tasks simultaneously.
- Ability to effectively attain, or exceed, organizational goals and objectives and proactively drive quality improvement.
- Knowledge of MS Office (Word, Excel, PowerPoint, and Outlook) as well as the Internet.
CMHA Durham is a non-profit community-based organization that believes that mental and physical health care is for everyone regardless of class, race, sexuality, gender, age, faith, or ability. We offer a flexible working model, memberships to meditation apps, competitive vacation, wellness time, and 100% employer-paid health benefits. Our Monday – Friday work week has 35 hours for most positions, and everyone gets their birthday off with pay.
