Quality Improvement Lead, Integrated Care and

6 months ago


Oshawa, Canada Durham Community Health Centre Full time

**Job Posting
**Position Title: Quality Improvement Lead, Integrated Care and Experience**
**Employment Status**:Permanent Full-Time

**Position Status**: This is a **Non-Bargaining Unit** position.
**Hours of Work/Schedule**:Monday to Friday, 35 Hours per week
**Position Reports To**:Associate VP, Integrated Care and Experience***
**Salary Range**:Annualized salary range $70,000 - $84,000, commensurate on skills and experience, plus
participation in HOOPP.
**Primary Work Location: Oshawa, ON; (with flexibility to work remotely and at other DCHC sites as**
required: Pickering and North Oshawa locations).

**Organization Overview**

Durham Community Health Centre is a recognized leader in redefining the experience of community-based
health and wellness services. We provide access to high quality holistic and inclusive care that is
responsive to the needs of the community and empowers individuals to enhance their own well-being.

Our name embodies what we do every day - we care. Caring for the health and wellness of our
communities' residents is the cause that unites us. It shapes our thinking and guides our actions.

Durham Community Health Centre is a registered charitable organization providing a variety of free,
community programs and services including: health promotion and wellness programs; primary care,
counselling and mental health; diabetes education; Hepatitis C screening, treatment support, education
and outreach; geriatric assessment & intervention; young parent support, youth programs, Indigenous
programs; community development programs; and fundraising events which include developing
charitable partnerships/sponsorships to fund programs.

In line with the CHC Model of Health and Wellbeing, our expert team works with our clients to provide
holistic care, support, and wraparound services that empower clients to improve their health and wellness.
We strive to be accessible to those in the community who face access barriers like culture, gender,
geographic isolation, homelessness, language, physical disabilities, poverty, and race.

We are Durham Community Health Centre Care. Compassion. Community

**Position Overview**

Reporting to the Associate VP, Integrated Care and Experience, the Quality Improvement Lead has a keen
interest and demonstrated experience in leading quality and performance improvement activities at
Durham Community Health Centre (DCHC). This role will be responsible for supporting corporate quality
improvement and large-scale projects and working with organizational leadership and staff to create
policies and procedures that ensure good quality care. You collaborate with key stakeholders to implement
solutions for identified improvement opportunities, you map out new processes, test changes for
improvement; analyze, interpret and disseminate data as it is related to DCHC services, and quality. You
have excellent interpersonal and communication skills, strong relationship-building, facilitation, and

**Oshawa Location Child, Youth & Family Clinic Pickering Location**
115 Grassmere Ave 1320 Airport Blvd 17-1450 Kingston Road **1-877-227-3217**
Oshawa, ON L1H 3X7 Oshawa, ON L1J 0C6 Pickering, ON L1V 1C1

negotiation skills and have an astute ability to prioritize and complete multiple projects simultaneously.
The Quality Improvement Lead contributes to the leadership of the Quality and Performance Improvement
Committee in supporting a continuous performance improvement culture resulting in enhanced quality
care, patient safety and a positive client and patient experience.

**Duties and Responsibilities**
- Support key corporate or local quality and performance improvement initiatives
- Provide proactive identification and prioritization of improvement and efficiency opportunities
- Support continuous improvement focused on such areas as clinical appropriateness of care,

efficiency, effectiveness, work-flow, access to care, continuity of care, safety and patient

experience

improvement and patient safety principles (e.g., reliable design, human factors, PDSA, root cause

analyses, FMEA, LEAN, value stream mapping)

efficiency and productivity
- Develop and identify performance and outcome indicators
- Assist teams with collection, interpretation, analysis and presentation of performance data

partner with risk management on key patient safety initiatives, where appropriate
- Provide corporate and local education, training and support to staff and physicians to ensure

quality knowledge and skill is developed, advanced and spread throughout DCHC
- Participates in quality of care and safety incident review of issues, facilitates discussions and

recommends changes
- Contribute to the achievement and maintenance of safety standards and Accreditation Canada

required organizational practices

**Qualifications**
- Undergraduate degree required in a health-related discipline, engineering or a combination of

project management and LEAN certification
- Member of a Regulated College in O



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