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Quality Improvement Manager
2 months ago
**Job Summary:**
We are seeking a highly skilled Quality Improvement Manager to join our team at CMHA Durham. As a key member of our management team, you will be responsible for facilitating the management, collection, and analysis of clinical and non-clinical data to identify opportunities for quality improvement, risk management, and service enhancement.
Key Responsibilities:
- Facilitate the development and implementation of quality improvement plans and risk management initiatives.
- Collaborate with management and front-line staff to coordinate the review of adverse incidents and implement recommendations for improvement.
- Develop and maintain quality reports and ensure compliance with standards.
- Assist with organization-wide education and capacity building related to risk management and quality improvement.
- Coordinate consumer input/feedback surveys and provide recommendations for improvement.
Requirements:
- Bachelor's degree in a related field (Planning, Risk Management, Public Administration, or Human Services).
- Minimum of three to five years of recent experience in leading/facilitating quality improvement initiatives.
- Extensive knowledge of quality and risk management principles, client safety, best practices, methods, and techniques.
- Ability to work effectively with staff and community organizations.
- Self-motivated, organized, creative, and able to work independently with good judgment.
About CMHA Durham
CMHA Durham is a non-profit community-based organization that believes mental and physical health care is for everyone. We offer a flexible working model, memberships to meditation apps, competitive vacation, wellness time, and 100% employer-paid health benefits. Our Monday-to-Friday work week has 35 hours for most positions, and everyone gets their birthday off with pay.
