Quality Improvement and Risk Management Lead
5 months ago
Canadian Mental Health Association Durham is an integrated community mental health and primary care hub that has been providing mental health services to Durham Region for over 60 years.
During that time, it has evolved to provide a broad range of services to individuals and their families experiencing mental health challenges, from information and education to case management, psychosocial rehabilitation, housing and primary healthcare. These services are provided through inter-professional teams focused on providing clinically based services that, in addition to dealing with client mental health issues, address social determinants of health using the recovery model.
**Responsibilities & Duties**
- Facilitates the management, collection and analysis of clinical and non-clinical CMHA data at the staff, client, family, and community and stakeholder level to find opportunities for quality improvement, risk management and service enhancement opportunities.
- Participates as a member of the management team in providing expertise and guidance on continuous quality and risk management improvement initiatives.
- Liaises with staff communicating and promoting the importance of continuous improvement goals.
- Supports teams on the use of continuous quality improvement and risk management tools and processes, as well as provides resources to staff to achieve, or exceed goals.
- Oversees the quality improvement plan activities and develops quarterly and annual Quality reports while ensuring compliance with standards.
- Leads the Accreditation and certification process with the organization.
- Leads the Service Feedback process including assisting employees in early resolution and connecting with complainants to investigate and provide recommendations.
- Responsible for gathering and evaluating risk management data from the organization and analysing data for patterns and trends in care delivery.
- Assist with organization wide education and capacity building related to risk management and quality improvement.
- Coordinates consumer input/feedback surveys reviewing results and providing recommendations for improvement.
- Collaborates with the management team and front-line employees to coordinate the review of adverse incidents, ensuring implementation of recommendations and risk mitigation strategies.
- Participates in various internal/external committees and community of practices.
**Requirements**:
- Bachelor’s degree strongly preferred or post-secondary education (Planning, Risk Management, Public Administration or Human Services).
- Minimum of three - five years recent experience in leading/facilitating quality improvement initiatives (design, implementation and/or evaluation).
- Extensive knowledge and understanding of quality and risk management principles, client safety, best practices, methods and techniques (Continuous Quality Improvement, IDEAS, Lean, Six Sigma, IHI/Quality Leaders or other equivalent).
- Knowledge of interdisciplinary care models.
- In-depth knowledge of issues analysis, policy development, clinical and operation issues, care processes, decision-making, process control and management and clinical information systems.
- Knowledge of local and national issues and trends in managed care and primary health care.
- Excellent verbal, written and presentation communication skills
- Ability to work effectively with staff and community organizations
- Self-motivated, organized, creative and able to work independently with good judgement
- Ability to minimize risks adhering to established policies and procedures
- Ability to initiate, manage and implement multiple tasks simultaneously
- Ability to effectively attain, or exceed, organizational goals and objectives and proactively drive quality improvement
- Knowledge of MS Office (Word, Excel, PowerPoint and Outlook) as well as the Internet.
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