Customer Service Representative
3 days ago
Wesbell is seeking a Customer Service Representative to provide support to both our customers, and our management team. The position is primarily focused on supporting Wesbell’s automotive operations. Please note that this position is a Tuesday to Saturday role.
SPECIFIC DUTIES & RESPONSIBILITIES INCLUDE
- Work with the overnight operations team to understand if there is any issue that need to be communicated with the customer
- Communicate any delays or service issues to our customers and follow up to provide updates if required.
- Assist customers with any transportation related damage claims including tracking and reporting of such incidents
- Provide summary reports to all customers
- Provide updates to customers throughout the day on our delivery progress and any delays which they may experience
- Capture and log all delivery times on a daily basis, and provide a monthly report summarizing our overall performance
- Act as a liaison between our customers and the operations team to clearly convey any concern or issue
- Follow up on all customer concerns to ensure they are closed and documented
- Maintain customer database and ensure any customer changes are documented and shared with the team
- Any other tasks assigned by the management
EDUCATION (THEORETICAL TRAINING)
- Minimum High School Diploma
- A post-secondary diploma in a related field is preferred
JOB REQUIREMENTS & EXPERIENCE
- Ability to work Tuesday to Saturday (6:00 AM to 3:00 PM)
- Friendly, professional, outgoing, and a team player
- Confident with the ability to engage with customers in difficult circumstances
- Exceptional phone manners
- Strong organizational skills
- Detail orientated
- Proficient in Microsoft Excel and Outlook
- Ability to function in a fast-paced, time-sensitive operation
- Transportation experience would be beneficial
- Bilingual is preferred
- Previous customer service experience is an asset
We would like to thank all applicants for their interest in working with Wesbell; however, only those selected to be interviewed will be contacted. We wish you all the best.
**Salary**: $45,000.00-$50,000.00 per year
**Benefits**:
- Dental care
- Extended health care
- Paid time off
- RRSP match
- Vision care
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Brampton, ON: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Customer service: 1 year (required)
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