Customer Service Representative

2 months ago


Brampton, Canada Royal Appliance Warehouse Ltd. Full time

**Job Overview**
As a Customer Service Representative, you will be the first point of contact for customers, providing assistance and resolving inquiries to ensure a positive customer experience.

**Duties**:

- Provide information about products and services
- Process orders, returns, and exchanges
- Maintain customer records by updating account information
- Handle and resolve customer complaints
- Collaborate with other departments to ensure customer satisfaction

**Skills**:

- Excellent customer service skills
- Proficiency in English; fluency in Spanish is a plus
- Strong data entry and phone etiquette skills
- Ability to communicate effectively both verbally and in writing
- Analytical skills to identify and solve customer problems
- Multilingual abilities are advantageous
- Sales experience is beneficial for upselling opportunities

Pay: $18.00-$25.47 per hour

**Benefits**:

- Casual dress
- On-site parking
- Store discount

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed

**Education**:

- Secondary School (preferred)

**Experience**:

- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person



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