Customer Service Representative
7 months ago
Overview:
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support. This is a full-time position with opportunities for growth and advancement.
**Duties**:
- Provide accurate and timely information to customers regarding products, services, and promotions
- Assist customers with order placement, returns, and exchanges
- Process customer payments and update account information
- Resolve customer complaints or issues in a professional and efficient manner
- Utilize data entry skills to accurately input customer information into the system
- Analyze customer needs and recommend appropriate products or services
- Maintain a high level of product knowledge to effectively address customer inquiries
- Follow up with customers to ensure satisfaction and resolve any outstanding issues
**Requirements**:
- Fluent in English; additional languages such as Spanish or other languages are a plus
- Excellent phone etiquette and communication skills
- Strong problem-solving abilities and attention to detail
- Ability to multitask in a fast-paced environment
- Proficient in data entry and computer skills
- Previous customer service experience is preferred
- Sales or upselling experience is a plus
**Job Types**: Full-time, Part-time
Pay: $17.00-$24.60 per hour
Expected hours: No less than 40 per week
**Benefits**:
- Dental care
- Extended health care
- Life insurance
- Paid time off
- Vision care
Flexible Language Requirement:
- English not required
- French not required
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus pay
**Education**:
- Secondary School (preferred)
**Experience**:
- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)
Work Location: In person
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