Onboarding Specialist

5 months ago


Edmonton, Canada Softworks Group Full time

We are seeking an Onboarding Specialist to join our Edmonton team. You will be an expert on Alinity and a play a lead role in training customers and providing advice to enable them to get the most out of the system. You will also be responsible for developing training materials and contributing to the continuous improvement of our training process and our products.

**You will**:
Develop expert level skills in our core product, AlinityDeliver training sessions to customers using webinars and one-on-one online trainingWork with our technical writer to create and refine training resourcesManage scheduling of the training process and coordinate technical team lead to provide clients with an exceptional end-to-end implementation and onboarding experience.-
Work with the technical team to identify gaps in functionality that may need to be addressed through customization of the productSupport customers after the on-boarding process with supplemental training as required

***Required Skills and Experience**:

- At least 1 year of experience working with a regulator responsible for the licensing of healthcare or other professions
- Excellent verbal and written communication skills
- Problem-solving skills with a customer-centric mindset, dedicated to delivering exceptional service and value to customers.
- Proven ability to build strong working relationships with clients and internal stakeholders

**Benefits**:
**We offer**:

- Work from home
- Flexible working hours
- Home office setup stipend
- Great healthcare + dental benefits
- Profit sharing
- Flexible paid leave
- Professional development program

**_
At Softworks, we respect and celebrate the unique attributes, characteristics, and perspectives that make each person who they are. We also believe that bringing diverse individuals together allows us to build better products and a better overall company. Softworks is an Equal Opportunity Employer._



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