Sales Account Manager

2 weeks ago

Toronto, Canada Stack IT Full time

**3-5 years of experience in the IT side of the Call Center industry**

**Role**:

- You will be the single point of contact and advocate for the client and their initiatives.
- You will be tasked to exceed customer expectations through increased communication, process and technology improvement, delivery of customized IT solutions, environment analysis, and solving complex problems.
- You will implement stakeholder engagement and communications plan, managing resolutions, corrective actions, lessons learned and the collection and dissemination of relevant information.

**Key Responsibilities**:

- Account management expertise, communication, teamwork, collaboration, leadership, adaptability, and conflict resolution.
- Develop and maintain a strong relationship with assigned client(s) and their stakeholders.
- Oversee all technical aspects of client(s) and their projects, including technology health.
- Gain a thorough understanding of the client’s IT environment and initiatives.
- Set deadlines, assign responsibilities, monitor, and summarize progress of project.
- Prepare reports for upper management regarding status of client(s) and their project(s).
- Become familiar with and demonstrate a variety of contact center concepts, practices, technology, and procedures.
- Drive overall client satisfaction.

**Skills**:

- 3-5 years of experience in the IT side of the Call Center industry.
- Demonstrated technical problem solving proficiency
- Excellent customer service and communication skills, both verbal and written
- The ability to multi-task and work under stress to meet deadlines
- Detail oriented with strong organizational skills
- Experience with managing timelines, resources, and tasks
- Proficiency in Microsoft Office Applications
- Incident Management and technical troubleshooting experience.
- Presentation skills

**Salary**: $75,000.00-$80,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- Wellness program

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Morning shift
- Overtime

Supplemental pay types:

- Bonus pay
- Overtime pay

Ability to commute/relocate:

- Toronto, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Call center: 7 years (preferred)
- Account management: 6 years (preferred)
- IT Sales: 6 years (required)
- Microsoft Office Applications: 6 years (preferred)

Work Location: Hybrid remote in Toronto, ON

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