Front Desk Concierge

2 months ago

Vancouver, Canada EverClean Ltd Full time

**Front Desk Concierge**

**Overview**:
**Duties**:

- Greet and welcome guests in a friendly and professional manner.
- Emergency response coordination 24/7 availability
- FOB and enter phone programming
- Coordinate and oversee moves in the building
- Confident in your verbal interactions
- Can understand fire plans and fire procedures
- Flexible in responding to changing demands
- Install/remove elevator pads and help out in areas that need to be cleaned up right away. Overflowing garbage bins need to be addressed asap especially in the lobby area
- Lobby area needs to look clean and tidy at all times
- Report and address security concerns
- Report issues to management/council on a daily basis
- Assist guests with inquiries, requests, and resolving issues promptly and in a polite manner
- Maintain a clean and organized front desk area.
- Coordinate with other departments to ensure smooth operations.
- Provide information about hotel facilities, services, and local attractions.
- Uphold high standards of customer service at all times.

**Experience**:

- Previous experience (2-3 yrs) in a hotel or hospitality setting is preferred.
- Bilingual proficiency is a plus.
- Strong customer service skills with excellent phone etiquette.
- Familiarity with front desk operations and guest services.
- Knowledge of basic office software and phone systems.

**Job Types**: Full-time, Part-time, Permanent

Pay: $20.00-$22.00 per hour

Additional pay:

- Bonus pay
- Overtime pay

**Benefits**:

- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Morning shift

Application question(s):

- Do you own a car and have a driver's license?

**Experience**:

- Front Desk Concierge: 3 years (required)

Work Location: In person

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