Front Desk Agent

3 months ago

Vancouver, Canada BC Strata Employee Management Ltd. Full time

**About us**

We are professional, agile, professional, and our goal is to As a member of our team, you can expect a dynamic work environment that challenges you to grow while making a real difference in people’s lives. If you're looking for a career that combines professional growth with meaningful interactions, BC Strata's residential concierge division is the perfect place for you.

Our work environment includes:

- Modern office setting
- Food provided
- Growth opportunities
- Modern office setting

**Responsibilities**:

- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests, ensuring accuracy of information
- Answer phone calls and respond to guest inquiries or requests
- Provide information about hotel facilities, services, and local attractions
- Handle guest complaints or concerns with empathy and professionalism
- Process payments and maintain accurate records
- Assist with reservations and room assignments
- Maintain a clean and organized front desk area

**Experience**:

- Previous experience in hospitality or customer service preferred
- Excellent phone etiquette and communication skills
- Ability to speak multiple languages is a plus
- Familiarity with front desk operations and hotel systems is desirable

**Skills**:

- Strong customer service skills with a friendly and approachable demeanor
- Proficient in using phone systems and computer software for guest check-in/check-out processes
- Ability to handle cash transactions accurately and responsibly
- Detail-oriented with excellent organizational skills
- Ability to multitask and prioritize tasks effectively

As a Front Desk Agent, you will play a crucial role in providing exceptional guest experiences. You will be the first point of contact for guests, ensuring their needs are met and that they have a positive impression of our hotel. If you are a friendly, customer-oriented individual with excellent communication skills, we would love to hear from you.

Please note that this position may require working evenings, weekends, and holidays as needed.

**Job Types**: Full-time, Part-time, Casual

**Salary**: $21.50-$23.00 per hour

**Benefits**:

- Flexible schedule
- On-site parking

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Evening shift
- Morning shift
- Night shift
- On call
- Weekends as needed

Supplemental pay types:

- Bonus pay
- Overtime pay

**Experience**:

- concierge: 2 years (preferred)

**Language**:

- fluent english (preferred)

Work Location: On the road

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