Head Concierge

1 month ago


Vancouver, Canada Maxim Property Services Full time

**Overview**

**Responsibilities**
- Supervise a team of Concierges, ensuring adherence to building procedures and policies.
- Oversee the training and onboarding of new team members to maintain high standards of service.
- Warmly welcome residents upon arrival, providing essential information about the building and amenities.
- Manage front desk operations, ensuring a seamless experience for residents and guests.
- Address resident inquiries and requests promptly and professionally.
- Maintain an organized front desk and ensure the functionality of phone systems.
- Guide concierges in handling resident issues with professionalism and effective problem-solving skills.

**Experience**
- Minimum 5 years of experience in a concierge, front desk, or guest services role, preferably in a high-end residential or luxury hospitality environment.
- Proven track record of successfully managing a team, with the ability to train, onboard, and mentor new team members.
- Strong background in delivering exceptional customer service, with an emphasis on professionalism and attentiveness to detail.
- Experience with high-end building operations, including familiarity with front desk systems, resident communication, and issue resolution.
- Skilled in addressing and resolving resident concerns with tact, professionalism, and efficiency.
- Demonstrated ability to uphold building procedures and ensure adherence to high service standards.

Join us as we strive to create unforgettable experiences for our clients through outstanding service

Pay: $70,000.00-$82,000.00 per year

**Benefits**:

- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Vision care

Schedule:

- Monday to Friday
- Weekends as needed

Ability to commute/relocate:

- Vancouver, BC V6E 1J1: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- Concierge: 5 years (required)

**Language**:

- English (required)

Work Location: In person

Application deadline: 2024-11-18
Expected start date: 2024-11-29


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