Mhsu Program Manager
3 months ago
**Title**: MHSU Program Manager.
**Location**: Phoenix Society, Main Campus.
**Status**: Full-time 37.5 hours per week.
**Reports to**: Director - MHSU.
**Supervises**: Directly supervises all program and support staff.
**Compensation**: $79,950 - $96,867.
**Job Summary**:
The MHSU Program Manager will have the responsibility with the MHSU Medical Manager to lead Phoenix Society’s Provincial Facility-Based Treatment programs for adults, young adults and youth over the age of 17 who require live-in treatment and supports for severe levels of substance use and mild to moderate mental health concerns. In addition, the MHSU Manager of Clinical Services oversees the staff at Phoenix Society’s short-term stabilization Program (Phoenix House).
The incumbent ensures that policy, procedures, protocols, programs/curriculum, and standards of care reflect best practices and are consistent with safe and effective care delivery principles. They will provide leadership and clinical oversight to a multi disciplinary team. The manager will also ensure compliance with appropriate licensing and standards, including Community Care and Assisted Living Act, Commission on Accreditation of Rehabilitation Facilities (CARF),
The incumbent ensures that the day-to-day operations of the service are delivered in accordance with Phoenix Society’s philosophy, policies, and procedures, and holds the safety and well-being of the people in care and staff as their priority concern. This position provides ongoing program supervision, performance coaching, education, mentoring, clinical oversight and evaluation of all program employees, and, as a member of the MHSU Leadership Team, participates in a variety of agency initiatives and community and agency committees.
**Qualifications**:
**Education**:
- Master’s degree in a relevant field of study.
- Registered Social Worker or Registered Clinical Counsellor with active BC Registration
- 5+ years of management/leadership/supervisory experience preferred.
- Training and experience providing evidence-based responses to alcohol use disorder, substance use disorder and concurrent disorders
- Experience working within or leading facility-based/residential services.
- 5+ years of experience working in the addictions/substance use treatment field.
**Other**:
- Standard First Aid - with CPR-C-AED certificate (Valid).
- Nonviolent Crisis Intervention Training certificate preferred.
- Satisfactory completion of a criminal records checks with vulnerable sector screening1.
- Satisfactory completion of Employee Immunization Record form is required.
**Duties and Responsibilities**:
**Program Management/ Leadership**:
- Works collaboratively with the Mental Health & Substance Use Medical Manager to lead the Multi disciplinary team and monitor the day-to-day operations of the program.
- Supports service delivery at the Phoenix House Stabilization Program.
- Ensures that the required policies, procedures, and standards are being upheld.
- Provides leadership and guidance to staff in planning and developing service plans, case conferencing, and case management.
- Holds regular staff/team meetings to meet program and staff needs.
- Uses a collaborative leadership style to fully engage employees in both program development, service delivery, and service improvement.
- Translates the strategic goals and priorities of the organization into achievable and measurable outcomes and operational plans.
- Adeptly manages competing tasks and uses time efficiently and effectively.
- Engages in research and gap analysis that support the development of new services, enhanced service options, best practices, and service coordination protocols.
- Liaises with mental health and substance use services, including funders, community partners, and health authorities.
**Performance Quality Improvement**:
- Develops and annually updates Program Logic Models; conducts program evaluations at the end of each fiscal year.
- Develops and ensures implementation of each program’s goals and objectives in alignment with Phoenix Model of Care.
- Develops relevant program policies, procedures, forms, etc.
- Responds to participant, family, community or employee concerns and complaints, as per policy guidelines.
- Ensures the reporting of Critical Incidents and WorkSafeBC incidents as per licensing and regulatory requirements and ensures compliance with Occupational Health and Safety requirements..
- Maintains a working knowledge of all relevant program accreditation standards.
- Tracks all relevant program data and provides quarterly CQI report data.
- Actively seeks and incorporates feedback to inform continuous improvement.
**Clinical**:
- Provides direction, guidance and support to staff around service recipient care, clinical decision-making, team processes, and on an as-needed basis.
**Contract Deliverables**:
- Maintains a working knowledge of all program contract deliverables and ensures these are being met in a
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