Contracts & Performance Coordinator, Mhsu
5 months ago
Salary range: The salary range for this position is CAD $44.14 - $63.45 / hour Why Fraser Health?:
Fraser Health is responsible for the delivery of hospital and community-based health services to over 1.9 million people in 20 diverse communities from Burnaby to Fraser Canyon on the traditional territories of the Coast Salish and Nlaka’pamux Nations. Our team of nearly 45,000 medical staff and volunteers is dedicated to serving our patients, families and communities to deliver on our vision: Better health, best in health care.
All new hires to Fraser Health must have full COVID 19 vaccination (have received a full series of a World Health Organization “WHO” approved vaccine against infection by SARS-COV-2, or a combination of approved WHO vaccines). Please note this applies to all postings, and individual medical exemptions must be approved by the Provincial Health Officer.
Detailed Overview:
**Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families**:
This position is responsible for the oversight, maintenance and monitoring of contracts for MHSUS contracted partners.
Accountable to ensure contracts held with external /contracted service providers are effectively managed and perform according to FH standards and best practices. Monitors contracts throughout their life cycle; develops strategies for corrective actions and/or contract changes to mitigate variances regarding operational and performance standards. Applies LEAN methodology to workflow processes; provides recommendations to contract managers regarding their contracts. Ensures congruency of opportunities for provincial funding and regional needs.
Collaborates and consults with FH departments concerning requirements; works with operational leadership to define contract management expectations for service contracts to ensure consistency and integration with strategic and operational goals. Monitors, develops and recommends resolution for the mitigation of variances in service delivery and funding of contracted service partners.
**Responsibilities**:
- Ensures contract performance accountability and service provider compliance to contract terms are met through the oversight, monitoring and analysis of key performance indicator information.
- Conducts regular analysis and reporting of contract performance accountability by developing and implementing mechanisms to track, analyze, monitor and report information related to quality and key performance indicators such as utilization levels, financial / budgetary performance, attainment of specified targets/objectives and other related criteria.
- Monitors contracts and flags issues or needs (i.e. contract renewal, annual reviews, issues requiring escalation, reporting needs, etc.)
- Collates information regarding performance issues or performance improvement plans; collaborates with Contract Manager to ensure actions are carried out in a timely manner.
- Acts as key contact and liaison with HSP finance and contracts department as needed to ensure timely and consistent process for contract renewals and updates.
- Responds to service provider issues that arise, in collaboration with contract manager and operational leadership. Collaborates with the service provider to identify issues; initiates corrective action when service provider performance deviates from contractual expectations and/or where decisions cause service providers to deviate from expected performance outcomes.
- Applies LEAN methodology to workflow processes. Provides recommendations regarding workflow for systems that support contracted service providers.
- Initiates and promotes quality improvement initiatives that impact client and staff safety to enhance the efficiency and capacity of services provided.
- Consults with staff and other stakeholders to provide professional advice, facilitate consensus and resolve contractual and contract-related issues; ensures the development and approval of service guidelines, policies and procedures.
- Monitors activities and performs variance analysis to identify activity anomalies; performs corrective action as required; identifies efficiencies and promotes optimal use of available resources; provides recommendations on current and future service program adjustments.
- Collaborates with other FH staff to clarify and resolve issues related to program initiatives. Participates on internal and/or external committees to conduct joint research, evaluation and quality improvement initiatives, as requested.
- Ensures the Director and contract managers are informed of and aware of significant events and activities in the area(s) of responsibility.
Qualifications:
Bachelor's degree in Business Administration, Finance or related discipline, plus five (5) years' recent related experience with contract management and performance improvement, including experience in finance, project and/or change
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