Manager, Field Operations

5 days ago


Scarborough, Canada BELL TECHNICAL SOLUTIONSBELL SOLUTIONS Full time

Req Id: 393713

Carry the legacy of Bell. Be a part of the company helping the world connect better. By choosing Bell Technical Solutions, you will be choosing a career and not just a job. By nurturing talent and providing infinite growth opportunities, Bell Technical Solutions continuously aims to bring about an instrumental change in careers, lives and dreams. Join us today to discover the personal touches behind the infinite web of communications services and let us make it right, make it personal and make it better.

**MANAGER, FIELD OPERATIONS (T)**

**POSITION OVERVIEW**

Reporting to the Senior Manager, Field Operations, the Manager, Field Operations is responsible for the management and development of a team of unionized Technicians, whose goal is to provide quality customer service while achieving company objectives. The Manager, Field Operations will also support corporate values and objectives in the areas of health and safety, customer service, efficiency, revenue, and product promotion. Leadership and commitment play a key role in the achievement of our priorities.

**CANDIDATE PROFILE**

**ACCOUNTABILITIES AND RESPONSIBILITIES**
- Actively coaches and mentors a team of Technicians, supporting values such as integrity, entrepreneurship, teamwork, recognition, commitment, with a focus on customer service, quality, profitability, and respect
- Establishes team goals; assesses individual and team performance and implements action plans that ensure Technicians have a clear understanding of the delivery of efficiency, service and quality targets and can complete tasks effectively and efficiently
- Utilizes superior communication strategies to ensure strong teamwork and guides his/her group through the continuous improvement program
- Foster and control work quality and adherence to procedures, and supervise equipment including the vehicle fleet
- Develops solid partnerships with internal and external client groups (Union, managers, clients, etc.) and acts as a point of escalation on site issues

**COMPETENCIES AND QUALIFICATIONS**
- Post Secondary education in Business or Management (equivalent work experience will be considered)
- 3 to 5 years’ experience in a management role, preferably in a unionized environment
- Solid technical knowledge; progressive managerial experience in the telecommunications, industrial or manufacturing industries with strong emphasis on operations
- Excellent verbal and written communication skills
- Excellent interpersonal, leadership and team building skills with the ability to work with a diverse, unionized workforce
- Customer focused with superior customer relation skills
- Superior organizational, analytical and time management skills with attention to detail
- Ability to work under pressure to meet deadlines
- Experience with voice, video or high speed data connectivity, or knowledge of home networking is an asset

**WORKING CONDITIONS**
- Majority of time is spent in the field and mínimal time spent in the work centre
- Evening and weekend work as required
- Travel within Ontario is required

**ASSIGNMENT**:Temporary

Bilingualism is an asset (English and French)

**Additional Information**:
**Position Type**: Management
**Job Location**: Canada : Ontario : Scarborough
**Application Deadline**: 12/23/2021

Created: Canada, ON, Scarborough

**Bell, one of **Canada's Top 100 Employers



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