Operations Manager

1 week ago


Scarborough, Canada Dynamic Security & Telephone Systems Full time

**Job Title**: Operations Manager

**Location**: Dynamic Security & Telephone System (3880 Midland Avenue, Scarborough, ON)

**Position Type**: Full-Time, In-Office (Monday to Friday, alternating Saturdays)

**About Us**:Dynamic Security is a leading provider of comprehensive security solutions, offering services such as alarm systems, access control, video surveillance, and more. We are seeking an experienced **Operations Manager** to oversee daily operations, support our Customer Support team, and ensure the highest standards of customer satisfaction.

**Key Responsibilities**:

- **Customer Support Oversight**:Act as a senior point of contact for the Customer Support team, addressing high-level customer accounts and escalated complaints. Develop strategies to improve customer satisfaction and ensure a high standard of service across all interactions. Provide guidance to the team on handling complex customer issues and foster a culture of service excellence.
- **Human Resources Management**:Oversee HR functions, including hiring, onboarding, and managing employee relations. Implement and enforce company policies, ensure compliance with labor regulations, and maintain a positive and inclusive work environment. Act as a resource for employees, addressing HR concerns and facilitating training and development opportunities.
- **Workflow & Process Improvement**:Continuously assess, implement, and refine workflows and operational processes using designated software and tools. Analyze operational bottlenecks and develop improvements to optimize efficiency. Implement best practices for communication and collaboration, ensuring processes are up-to-date and scalable.
- **Installation Scheduling & Coordination**:Oversee the scheduling of job-site installations, ensuring timely service and efficient resource allocation. Coordinate with the Technical Manager to prioritize tasks based on client needs and technician availability. Maintain accurate scheduling records for timely project completion.
- **Inventory & Supply Management**:Monitor and manage inventory levels to ensure technicians and support teams have the necessary supplies. Coordinate with suppliers for restocking, maintain accurate inventory records, and establish stock management procedures to avoid shortages or excess.
- **Business Development Support**:Provide operational insights to senior management on improvements and cost efficiencies. Collaborate on strategic initiatives to support the company’s growth, align operations with business goals, and improve service delivery.
- **General Operations Management**:Maintain daily operational functions, ensuring adherence to standard operating procedures. Provide leadership to the office team, implement best practices, and foster a positive work environment. Report on operational performance and areas for improvement.

**Qualifications**:
**Educational Requirements**:

- Bachelor’s degree in Business Administration, Operations Management, or a related field.

**Soft Skills**:

- Excellent communication and interpersonal abilities.
- Strong leadership and team management skills.
- Problem-solving and critical-thinking capabilities.
- Adaptability and ability to work under pressure.

**Hard Skills**:

- Proficiency with Google Workspace.
- Familiarity with accounts management software or CRM (asset).
- Experience with inventory management (asset).
- Understanding of HR practices and labor regulations.

**Additional Assets**:

- Retail management or related customer service management experience is considered an asset.

**Language Proficiencies**:

- English (required)
- Cantonese/Mandarin (required)

**Compensation & Benefits**:

- Competitive salary.
- Health Spending Account and Paid Time Off.

**How to Apply**:
**Start Date**: ASAP

Expected hours: 40 - 44 per week

**Education**:

- Bachelor's Degree (required)

**Language**:

- English (required)
- Cantonese / Mandarin (preferred)

Work Location: In person


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