Assistant Branch Manager

4 weeks ago

Surrey, Canada BMO Financial Group Full time

135 15850 26th Avenue Surrey British Columbia,V3Z 2N6

NOTE: Fluency in English and Mandarin/Cantonese (strong assets)

Guides, directs, and coaches employees to deliver exceptional service to BMO customers and prospects. Understands the needs of BMO customers or prospects to provide sales and service in the best interests of the customer. Advises customers on products and strategies that meet their financial objectives. Identifies and makes referrals to other business groups. Supports sales and customer service activities to meet strategic customer experience and profitability goals in compliance with legal and regulatory requirements and the Bank’s policies and processes.
- Fosters a culture aligned to BMO purpose, values and strategy and role models BMO values and behaviours in all that they do.
- Ensures alignment between values and behaviour that fosters diversity and inclusion.
- Regularly connects work to BMO's purpose, sets inspirational goals, defines clear expected outcomes, and ensures clear accountability for follow through.
- Builds interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders.
- Attracts, retains, and enables the career development of top talent.
- Improves team performance, recognizes and rewards performance, coaches employees, supports their development, and manages poor performance.
- Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice in the best interests of the customer.
- Coordinates service requests and problem resolution processes to ensure accurate completion and follow-up that meets or exceeds customer expectations, or escalates for resolution.
- Develops and maintains a network in the community to enhance the Bank’s visibility and builds a strong referral source for new potential business.
- Supports the Bank’s community involvement and participates in community activities.
- Resolves customer related issues using knowledge of bank services, products, and processes.
- Fulfills sales and service activities for the customer in accordance with approved procedures.
- Provides input into area business and market plans to optimize new and existing business opportunities within the community.
- Establishes relationships with business partners (e.g. CDC, MasterCard, Symcor, etc.) to maintain knowledge of interdependent systems and related policies and procedures.
- Reviews results and performance measures against plans and standards (e.g. sales targets, service targets, referral targets) to address gaps and develop plans.
- Analyzes data and information to provide insights and recommendations.
- Provides technical training and support to branch employees to maintain operational and sales effectiveness and recommends improvements.
- Manages transactional outcomes for customer calls or defers to appropriate internal business groups.
- Resolves complex or unresolved customer situations or escalates to the next higher manager for resolution.
- Maintains current knowledge of personal banking and credit card industries, practices, and trends and integrates into customer conversations.
- Builds effective relationships with internal/external stakeholders.
- Maintains the confidentiality of customer and Bank information.
- Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
- Complies with all legal and regulatory requirements for the jurisdiction.
- Focus may be on a business/group.
- Thinks creatively and proposes new solutions.
- Exercises judgment to identify, diagnose, and solve problems within given rules.
- Works mostly independently.
- Broader work or accountabilities may be assigned as needed.

**Qualifications**:

- Typically between 3 - 5 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
- 1-3 years of banking or customer service/sales or equivalent experience.
- Previous supervisory or management experience - preferred.
- General knowledge of retail banking products and services.
- General knowledge of applicable regulations, audit standards, and related policies, procedures, and directives.
- Working knowledge of competitive marketplace and trends in product offerings.
- Working knowledge of branch operational processes and policies.
- Working knowledge of branch technologies, processes, and performance metrics.
- Specialized knowledge from education and/or business experience.
- Verbal & written communication skills - In-depth.
- Collaboration & team skills - In-depth.
- Analytical and problem solving skills - In-depth.
- Influence skills - In-depth.

**Salary**:
$44,500.00 - $82,500.00

**Pay Type**:
Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills,

  • Assistant Branch Manager

    6 months ago

    Surrey, Canada ProSource Supply Full time

    ProSource is seeking a highly motivated and results driven Assistant Branch manager to ensure an exceptional customer experience from start to finish in our West Kelowna branch! ProSource is Canada’s largest independently owned outdoor living supply company, providing a wide range of irrigation, pump, pond, lighting, and landscape products to contractors...

  • Branch Manager

    3 months ago

    Surrey, Canada Sarens Canada Inc Full time

    The Sarens Group is a recognized world leader in heavy lifting and engineered transport. With state-of-the-art equipment, value-added engineering and a top-tier team of professionals, Sarens offers our customers creative solutions to today's crane rental, heavy lift and transport challenges. Our success at Sarens lies in our entrepreneurial spirit: "Nothing...

  • Branch Manager

    5 months ago

    Surrey, Canada Marathon Hardware Full time

    The Branch Manager, under the supervision of the VP of Western Canada, plays a key role in driving processes, staff productivity, and efficient operations and proactively manages branch operations including warehouse, showroom, and inside sales teams. The Branch Manager will provide leadership and guidance to a team of employees in a variety of departments...

  • Branch Manager

    6 months ago

    Surrey, Canada Marathon Hardware Full time

    **Marathon Hardware has 6 locations across Canada and we proudly distribute thousands of innovative products throughout North America. Our products range from decorative hardware, hinges & opening systems, drawer slides, and kitchen storage accessories. Our roots have been firmly planted in Canada for nearly 30 years. We source products from around the world...

  • Branch Manager

    6 months ago

    Surrey, Canada Envision Financial, a division of First West Credit Union Full time

    We are currently seeking a Branch Manager to join our Envision Financial team at our Cloverdale branch. The Branch Manager is responsible for developing and directing the growth strategy and service portfolio goals for their assigned branch. This includes promoting assigned branch and First West within the community; providing sales and service leadership...

  • Branch Manager

    6 months ago

    Surrey, Canada Herc Rentals Full time

    The Branch Manager leads in the management and direction of the branch to ensure positive revenue generation, providing the highest standard of customer service and continued excellence in productivity. The Branch Manager will be responsible for supervising and managing a branch. They will oversee financial reporting, hire and train staff, and grow branch...

  • Branch Manager

    5 months ago

    Surrey, Canada Gulf & Fraser Full time

    We are thrilled to share the exciting news that Interior Savings and Gulf & Fraser Credit Unions have merged to create a dynamic and unified financial institution—Beem Credit Union! As we embark on this journey together, we invite passionate and talented individuals like yourself to join us in shaping the future of banking excellence. At Beem Credit...

  • Branch Manager

    5 months ago

    Surrey, Canada Herc Rentals Full time

    The Branch Manager leads in the management and direction of the branch to ensure positive revenue generation, providing the highest standard of customer service and continued excellence in productivity. The Branch Manager will be responsible for supervising and managing a branch. They will oversee financial reporting, hire and train staff, and grow branch...

  • Branch Manager

    6 months ago

    Surrey, Canada Pro-Line Building Materials Full time

    Job description **Branch Manager: Pro-Line Construction Materials Ltd.** Pro-Line Construction Materials Ltd. is a proud supplier of insulation, roofing, water proofing and wall systems in both the commercial and residential markets. We have grown steadily over the past two decades because of our competitive pricing, superior customer service and lasting...

  • Manager - Branch

    6 months ago

    Surrey, Canada EECOL Full time

    **Why You’ll Love EECOL** When you join EECOL, you become part of a global leader in business-to-business distribution, logistics services and supply chain management solutions. We take pride in having an inclusive and family-like work environment. We provide a compensation package that offers competitive wages, flexible hours, excellent benefits, and a...

  • Branch Manager

    6 months ago

    Surrey, Canada Nedco Full time

    For 100 years, **Nedco** has been a cornerstone in the electrical industry. With branches across Canada, Nedco is pleased to offer one-stop shopping for a wide range of quality products such as communications, wire and cable, distribution, lighting, data, home integration and security. We are currently seeking a **Branch Manager** to become an integral part...

  • Branch Manager

    5 months ago

    Surrey, Canada Coast Capital Savings Full time

    As a member-owned cooperative, we’re helping our members with their real goals and real challenges so they can live the real life they want. It’s what we’ve been doing for over 80 years, and it’s why today we stand almost 600,000 members strong. Plus, we invest 10% of our budgeted profits back into our community - almost $90 million since 2000 alone...

  • Branch Manager

    6 months ago

    Surrey, Canada Insight Pest Solutions Full time

    **Branch Manager** **Job Type: Full Time, Permanent** **Location: Richmond, BC** **Work Schedule: 9:00am-5:00pm PST (Monday - Friday), averaging 40 hours per week** **Salary Expectations: $60,000 - $80,000 CAD annually** **Option to work overtime and weekends** **The Big Picture: Grow with a Growing Company** Insight Pest Solutions is currently looking...

  • Professional Assistant Branch Manager Wealth

    3 months ago

    Surrey, Canada TD Bank Full time

    **Work Location**: Canada **Hours**: 37.5 **Line of Business**: TD Wealth **Pay Details**: $91,200 - $136,800 CAD This role is responsible for providing sales leadership, talent recruitment, effective partner relationships and the consistent delivery of a legendary client experience. Primary Businesses: Private Investment Advice, Private Investment...

  • Branch Operations Lead

    1 week ago

    Surrey, Canada Worldpac Inc Full time

    **Overview**: The Branch Operations Lead is responsible for assisting Assistant Branch Operations Manager and Branch Operations Manager in leading daily warehouse operations. **Responsibilities**: **Qualifications**: **Pay Range**: CAD $20.00 - CAD $25.00 /Hr. Location Type: On-Site

  • Branch Lead

    6 months ago

    Surrey, Canada Sabre Industrial Supplies Ltd. Full time

    **BRANCH TEAM LEAD** **Job Summary**:As a Branch Team Lead, you will play a pivotal role in the efficient operation and success of our branch. You will be responsible for leading a team of employees, overseeing daily operations, ensuring exceptional customer service, and driving business growth. This role requires strong leadership skills, excellent...

  • Branch Driver

    6 months ago

    Surrey, Canada Gentek Full time

    Company Description Gentek is a leading manufacturer and distributor of vinyl/aluminum siding, windows, and other exterior home improvement products. With 3 manufacturing facilities and 22 distribution branches in Canada, we pride ourselves on providing our customers with superior service. This can only be achieved by having a fantastic group of employees...

  • Branch Manager

    6 months ago

    Surrey, Canada Envision Financial, a division of First West Credit Union Full time

    We are currently seeking a Branch Manager to join our Envision Financial team in the Surrey/Delta area. The Branch Manager is responsible for developing and directing the growth strategy and service portfolio goals for their assigned branch. This includes promoting assigned branch and First West within the community; providing sales and service leadership...

  • Branch Manager

    3 weeks ago

    Surrey, Canada TEEMA Full time

    p>Overview:Our client, a recognized world leader in heavy lifting and engineered transport is seeking a Branch Manager for their Surrey, BC location. With state-of-the-art equipment, value-added engineering and a top-tier team of professionals, they offer their customers creative solutions to today’s crane rental, heavy lift and transport challenges. This...

  • Branch Manager Iii

    6 months ago

    Surrey, Canada TD Bank Full time

    **Branch Manager III**: - 431265BR **Job Category - Primary** - Retail Banking - Management **Work Location** - 2411 160th Street, Unit 40 **Employment Type** - Regular **City** - Surrey **Time Type** - Full Time **Province/State** - British Columbia **Hours** - 37.5 **Workplace Model** - Onsite **Pay Details** **Department Overview** At TD...