Branch Manager Iii

6 months ago

Surrey, Canada TD Bank Full time

**Branch Manager III**:

- 431265BR

**Job Category - Primary**
- Retail Banking - Management

**Work Location**
- 2411 160th Street, Unit 40

**Employment Type**
- Regular

**City**
- Surrey

**Time Type**
- Full Time

**Province/State**
- British Columbia

**Hours**
- 37.5

**Workplace Model**
- Onsite

**Pay Details**

**Department Overview**

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long
- lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our customers and small businesses achieve their financial goals.

We are looking for brand champions, relationship builders, and leading professionals with an understanding of market and economic trends that can build legendary customer experiences.

Join TD Canada Trust and think like a customer, act like an owner, innovate with purpose and execute with an impact.

**Job Details**

Do you enjoy supervising a large team of dynamic professionals to ensure smooth branch operations? Are you a local market leader who can mentor the team to deliver extraordinary customer experience in a fast-paced work environment? If so, this could be the career opportunity for you. We're seeking a visionary to build, mentor and advise the team towards achieving professional and personal development objectives.

As a **Branch Manager III, **you will:

- Support TD's strategic priorities by coaching managers on advice-giving strategies on banking solutions
- Act as the leader in administering change management, performance management, and the talent pipeline for the development of the team
- Improve customer experience by understanding their financial needs and providing appropriate solutions
- Ensure employee scheduling is in place to handle customer demands
- Coach the team on handling customer issues consistent with applicable guidelines and escalating non-standard activities, as necessary
- Lead the overall success of your branch by providing leadership in public events and building effective relationship with new and current customers
- Manage highly complex branch duties related to mutual funds, real estate secured credit, and other compliance-related issues
- Communicate national, regional and district level strategies with the team to ensure branch strategies are in line with TD
- Supervise the execution of an annual business plan to deliver results aligned with business strategies
- Develop and execute process enhancements within budget for enhancing customer experience
- Develop meaningful relationships with customers to deliver One TD solutions
- Manage employee risk by ensuring the team follow all human resources guidelines and reporting discrepancies to the appropriate partners
- Provide leadership and guidance to a high performing team through developing and handling talent and growing team expertise in alignment with business objectives
- Help build an informative and positive work environment by sharing skills and knowledge, promoting open dialogue and motivating the team to achieve common goals and objectives

**Job Requirements**
- Undergraduate degree with over 7 years of relevant experience including people management
- Completion of Branch Compliance Officer (BCO) and IFIC or CSC Course
- Advanced knowledge of investing and credit processes, policies, programs and systems to identify, track and resolve gaps effectively
- Strong communication skills to liaise with customers, employee and cross functional teams
- A positive influencer and dynamic decision maker who can keep the team together and foster its ability to work together as a whole while exercising discretion in confidential matters
- A visionary leader with strong communication, planning and team management skills and demonstrated experience of effective coaching and mentorship, positive and enthusiastic attitude, and effective people management skills

**Company Overview**

**Our Values**
At TD we're guided by our purpose is to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture.
- **Making Your Well-being a Priority**
A supportive culture that promotes colleague well-being is core to who we are. At TD, we focus on total well-being with extensive programs to help colleagues assess, manage, and improve their well-being across four core pillars — physical, financial, social and mental/emotional. In addition, we champion a safe and inclusive work environment so colleagues feel a sense of belonging and feel supported in their personal and professional growth. Th

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