Technical Support, Tier I

3 weeks ago

Burnaby, Canada PHSA Full time

**Technical Support, Tier I**

Identity & Access (Core)

Burnaby, BC

The Technical Support, Tier 1 reports to the Manager and performs a variety of technical support duties in the operations of provisioning and de-provisioning access that requires knowledge for various users access across the Health Authority (HA) sites (FHA, VCH-PHC, PHSA) in accordance with established procedures and working as part of the centralized environment of Technology Services, BCCSS. Responds to break/fix incidents in a timely manner and provides support by investigating and resolving problems, following change management processes and referring unresolved problems to the appropriate level. The Technical Support - Tier 1 provides file and folder management such as creating folders and/or changing folder structure and their associated permissions while minimizing impact to the end user.

**What you’ll do**
- Provides incident support with troubleshooting client technical issues including break/fix requests from Service Desk tickets by methods such as responding to the client, investigating the issue and taking corrective action in accordance with established guidelines and problem and change management processes to resolve client problems. Identifies unresolved issues and escalates to second level technical support as required.
- Provides file and folder management such as creating folders and/or changing folder structure and their associated permissions while minimizing impact to the end user; by methods of using existing tools and established guidelines. Granting access to secured groups and folders, working in accordance with established procedures and following change management processes.
- Documents issues and maintains records according to established procedures. Maintains technical information and prepares instructional material. Provides related training and orientation to designated staff.
- Attends team meetings, participates in team discussions, and provides input on the development of service support and technical procedures and criteria.
- Performs other related duties as assigned.

**What you bring**

Qualifications
- Grade 12, graduation from a recognized two (2) year computer systems technology diploma program plus two (2) years’ of recent related experience (recent relevant experience to include active directory, exchange online and PowerShell), or an equivalent combination of education, training and experience.
- Ability to type.
- Ability to communicate effectively both verbally and in writing.
- Ability to deal with others effectively.
- Physical ability to carry out the duties of the position.
- Ability to organize work.
- Ability to operate related equipment.

Skills & Knowledge
- Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).

**What we bring**

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too - offering health, wellness, development programs to support you - at work and at home.
- Join one of BC’s largest employers with province-wide programs, services and operations - offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
- Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
- Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
- Annual statutory holidays (13) with generous vacation entitlement and accruement.
- PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
- Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

**Job Type**:Regular, Full-Time
**Wage**:$38.78 / Hour
**Location**:1795 Willingdon Ave, Burnaby, BC V5C 6E3
**Closing date**:Applications accepted until position is filled
**Hours of Work**:08:00-16:00 (Monday to Friday)
**Requisition # **175790E

**What we do**

***

The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people - Be compassionate - Dare to innovate - Cultivate partne

  • Junior IT Service Technician

    6 months ago

    Burnaby, Canada Smartt Inc. Full time

    **Junior IT Service Technician (Tier I)** **About the Role** The ideal Junior IT Service Technician can’t wait to get their hands on a technical problem and won’t let go until they have found the answer. They have technical chops that they want to deepen, are a people person who wants to WOW clients every time they provide support, and are comfortable...

  • Junior IT Service Technician

    2 days ago

    Burnaby, Canada Smartt Inc. Full time

    **Junior IT Service Technician (Tier I)** **About the Role** The ideal Junior IT Service Technician can’t wait to get their hands on a technical problem and won’t let go until they have found the answer. They have technical chops that they want to deepen, are a people person who wants to WOW clients every time they provide support, and are comfortable...

  • IT Technical Support

    6 months ago

    Burnaby, Canada Procon Full time

    **Procon Mining and Tunnelling (Procon)** is one of the leading mine development contractors in North America. We are specialized in underground mine development, contract mining, underground excavations, civil tunneling and mining related construction projects. Centered by our people, our company culture is driven on the tenets of integrity, innovation,...

  • Technical Support Specialist

    6 months ago

    Burnaby, Canada Xplor Full time

    **Company Description** Take a seat on the rocket ship and join us as **Technical Support Specialist** to help people succeed across the world. We’re a global team of builders, listeners and problem-solvers who are relentlessly focused on making life simple, so our customers can get back to growing their business, engaging consumers and doing what they...

  • Technical Support Specialist

    1 month ago

    Burnaby, Canada Beckhoff Automation Full time

    **Position**:Technical Support Specialist **Location**:Burnaby, British Columbia **About Beckhoff**: Beckhoff Automation is a rapidly growing leader in industrial automation solutions, renowned for its PC-based control technology. In the fiscal year 2023, the company achieved global revenues of 1.75 billion euros. Our diverse product portfolio includes...

  • Security Supervisor for I-CORP Security Services

    4 weeks ago

    Burnaby, British Columbia, Canada I-CORP SECURITY SERVICES LTD Full time

    Job DescriptionWe are seeking a highly skilled and experienced Security Supervisor to join our team at I-CORP Security Services LTD. As a key member of our security operations, you will be responsible for ensuring the safety and security of our clients, employees, and assets.Key Responsibilities:Leadership and Supervision: Supervise, coordinate, and schedule...

  • Technical Support Specialist

    1 week ago

    Burnaby, Canada Beckhoff Automation Canada Full time

    About Beckhoff:Beckhoff Automation is a rapidly growing leader in industrial automation solutions, renowned for its PC-based control technology. In the fiscal year 2023, the company achieved global revenues of 1.75 billion euros. Our diverse product portfolio includes industrial PCs, I/O and fieldbus components, drive technology, industrial automation...

  • Technical Support Specialist

    1 week ago

    Burnaby, Canada Beckhoff Automation Canada Full time

    About Beckhoff:Beckhoff Automation is a rapidly growing leader in industrial automation solutions, renowned for its PC-based control technology. In the fiscal year 2023, the company achieved global revenues of 1.75 billion euros. Our diverse product portfolio includes industrial PCs, I/O and fieldbus components, drive technology, industrial automation...

  • Support Desk Specialist

    6 months ago

    Burnaby, Canada Adaptive Technical Inc. Full time

    Support Desk Specialist Adaptive Technical has an exciting opportunity to join our team and gain experience with a medium sized organization. We are seeking a Support Desk Specialist to provide our customers across the Lower Mainland with operational and technical support. Reporting to the Customer Service Manager, the Support Desk Specialist will maintain...

  • Technical Services Analyst Ii

    6 months ago

    Burnaby, Canada IBC Technologies Inc. Full time

    **About Us** IBC Technologies Canada is a leading manufacturer of high-efficiency boilers and water heaters for residential and commercial use in North America. As a proud member of the Rheem Manufacturing Company's family of brands, we are committed to bringing reliable comfort into people's lives while working towards a more sustainable future. Since...

  • Technical Services Analyst Ii

    6 months ago

    Burnaby, Canada IBC Technologies Inc. Full time

    **About Us** IBC Technologies Canada is a leading manufacturer of high-efficiency boilers and water heaters for residential and commercial use in North America. As a proud member of the Rheem Manufacturing Company's family of brands, we are committed to bringing reliable comfort into people's lives while working towards a more sustainable future. Since...

  • Expert IT Service Technician

    3 weeks ago

    Burnaby, Canada Smartt Inc. Full time

    **Expert IT Service Technician (Tier III)** **About the Role** The ideal Expert can’t wait to get their hands on a technical problem and won’t let go until they have found the answer. They have technical chops in Windows, Virtualization and Networking, are a people person who wants to WOW clients, are as comfortable speaking to C-suites about budgets...

  • Technical Sales Representative

    4 weeks ago

    Burnaby, British Columbia, Canada Renegade Electric Supply Ltd.] Full time

    OverviewOur company, Renegade Electric Supply Ltd., is seeking a skilled Technical Sales Specialist to join our team. As a Technical Sales Specialist, you will be responsible for providing expert advice to customers regarding our products and services.Key ResponsibilitiesDevelop and maintain strong relationships with customers to ensure their needs are...

  • Technical Support Specialist

    1 week ago

    Burnaby, BC, Canada Beckhoff Automation Canada Full time

    About Beckhoff: Beckhoff Automation is a rapidly growing leader in industrial automation solutions, renowned for its PC-based control technology. In the fiscal year 2023, the company achieved global revenues of 1.75 billion euros. Our diverse product portfolio includes industrial PCs, I/O and fieldbus components, drive technology, industrial automation...

  • Technical Support Specialist

    1 week ago

    Burnaby, BC, Canada Beckhoff Automation Canada Full time

    About Beckhoff: Beckhoff Automation is a rapidly growing leader in industrial automation solutions, renowned for its PC-based control technology. In the fiscal year 2023, the company achieved global revenues of 1.75 billion euros. Our diverse product portfolio includes industrial PCs, I/O and fieldbus components, drive technology, industrial automation...

  • Staff Technical Support Technician

    1 week ago

    Burnaby, BC, Canada Beckhoff Automation Canada Full time

    About Beckhoff: Beckhoff Automation is a rapidly growing leader in industrial automation solutions, renowned for its PC-based control technology. In the fiscal year 2023, the company achieved global revenues of 1.75 billion euros. Our diverse product portfolio includes industrial PCs, I/O and fieldbus components, drive technology, industrial automation...

  • Technical Writer

    6 months ago

    Burnaby, Canada Squirrel Systems Full time

    Burnaby, BC | Full-Time | Start Date: ASAP | Salary Range: $55K - $58K per year Squirrel serves hospitality clients around the globe. From five-star hotel resorts to Michelin-star restaurants, to your favorite neighborhood pub, Squirrel’s technology enables amazing guest experiences! **HERE’S WHAT YOU WILL BE DOING**: Squirrel Systems is looking for a...

  • Clinical Assistant I

    2 months ago

    Burnaby, Canada CHANGEpain Clinic Full time

    **Job Title**: Clinical Assistant I **Reports To**: People and Clinical Services Lead **Job Purpose**: The Clinical Assistant I is responsible for overseeing front desk operations at the clinic, including patient greeting, care logistics, scheduling, record maintenance, payment processing, and care coordination **Introduction**: Who are we? At Changepain...

  • Technical Support Specialist

    4 weeks ago

    Burnaby, British Columbia, Canada Xorosoft Full time

    Xorosoft is seeking an experienced Technical Support Specialist to join our team. The successful candidate will have a strong background in providing technical support to users, with a focus on resolving complex issues related to computer systems and software.About the JobThis permanent position offers a competitive salary of $45,000 - $60,000 per year,...

  • Senior Security Operations Coordinator

    4 weeks ago

    Burnaby, British Columbia, Canada I-CORP SECURITY SERVICES LTD Full time

    We are seeking an experienced Senior Security Operations Coordinator to join our team at I-CORP SECURITY SERVICES LTD.Job DescriptionThe successful candidate will be responsible for supervising and coordinating the activities of security guards, as well as providing technical advice and recommending measures to improve productivity and product quality.Key...