Canadian Red Cross Client Services Agent

2 weeks ago

Montréal, Canada Direct Travel Full time

**CANADIAN RED CROSS CLIENT SERVICES AGENT**

**Position Overview**
- The CRC Client Services Agent will work as part of the Emergency Response CRC Team.**Responsibilities**-
- Communicate verbally and in writing with customers or service providers to obtain or provide information;- Call and book hotels for beneficiaries.- Reach out to hotels one beneficiaries have checked out to reconcile billing**Qualifications**:

- Master the French and English languages, both orally and in writing;- Comfortable working in a computerized environment and mastering the software of the MS Office suite;- Knowledge of the travel industry is an asset;**Skills**:
leadership, professionalism- Client orientation- Ability to manage multiple files at once- Good communication skills- Priority management- Team spirit- Interpersonal skills, diplomacy, adaptability, initiative, autonomy- High availabilityDirect Travel is an EOE/AA/Veteran/People with Disabilities employer.About Direct TravelOur growing company relies on excellence to deliver on our commitments to our customers. This starts with our employees. Our inclusive culture encourages entrepreneurial spirit empowering employees to build strong, long-lasting relationships with our clients and deliver innovative solutions. Direct Travel is one of the most respected Travel Management Companies in the industry providing our customers with smart consultation, tailored solutions and a true partnership. Our specific focus on the mid-market means our travel experts deliver personalized service to every client.

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