Student, Digital Employee Experience Communications

4 months ago

Waterloo, Canada Sun Life Full time

Our student and new graduate programs offer a chance to explore Sun Life from the inside. You’ll make a difference in the lives of our customers and communities, while building the skills and experience that allow you to grow in a meaningful and rewarding way.

Sun Life’s Chief Technology Office (CTO) Employee Experience Delivery (EED) team’s mandate is to provide a frictionless technology experience to all Sun Life employees, focusing on enterprise tools that enhance productivity and collaboration (such as the Microsoft Teams, MS365 and Workplace). The team supports many internal IT partners by providing guidance and tailor-made solutions in the areas of communication, adoption, change management and training. By fostering strong relationships with the IT teams, business groups and employees the team provides services that are employee centred.
- and employee needs, the Student will help drive the service evolution, as well as provide visibility into service performance through executive reports. This will require strong communication skills. Applicants should be individuals with strong, demonstrated collaboration skills, are detail-oriented, have proven experience communicating the value of technology solutions to non-technical business audiences, are creative in developing communication material, and thrive in a deadline
- and objectives-oriented environment.

**Term Length**: 4-months (January - April 2025)

**What will you do?**
- Develop communication material, service documentation and best practices to support increased adoption and effectiveness of services.
- Manage peer-to-peer learning and adoption platforms for collaboration and productivity tools.
- Gather employee feedback about collaboration and productivity tools.
- Analyze data and create reports with recommendations.
- Support change management projects as needed.

**What do you need to succeed?**
- Currently enrolled in University degree/College diploma in related discipline(s).
- Demonstrated analytical and problem solving skills.
- Strong communication skills, both written and verbal.
- High attention to detail and empathy.
- Ability to build effective working relationships across both business and technical teams.
- Strong planning and organizational skills, with the ability to multi-task.
- Flexibility and the ability to quickly adapt to changing priorities.
- Excellent PC skills (Windows 10, Microsoft Office, MS Teams, SharePoint Online, Workplace by Facebook).

**What is in it for you?**
- A friendly, collaborative, and inclusive culture where you’re an innovator and trusted partner.
- An environment of continuous learning and improvement.
- We’re honoured to be recognized as a 2022 Best Workplaces in Canada by Great Place to Work® Canada.

The Base Pay range is for the primary location for which the job is posted for. The Base Pay which you will be considered for will vary depending on the Campus program you are selected for.

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

**Job Category**:
Temporary Employee

**Posting End Date**:
22/09/2024

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