Customer Service Coordinator
3 months ago
**PURPOSE OF THE POSITION**:
**POSITION ACCOUNTABILITIES**:
- Address customer inquiries and customer identified problems
- Initiate resolution of customer issues and reports back to customer on plan to resolve
- Provide shipment information and expedites shipments to meet customer requirements
- Initiates proactive shipment monitoring to identify current and potential customer shipment issues
- Initiate resolution with advance notification to customers when a service disruption occurs
- Identify systemic issues and engages the appropriate channels
- Educate and encourage customers to use CPKC’s online tools to access shipment information
- Contribute to improvements in network and asset efficiency and improving the movement of shipments through creation of daily Urgent Shipment Notice items, action plans and interactions
- Produce daily and weekly shipment tracking and/or performance reports
- Communicate key information to allow for effective resolution of customer issues with internal stakeholders
**POSITION REQUIREMENTS**:
- Bachelor’s degree or Equivalent Railway Experience
- Ability to handle difficult customers and remain professional and composed, able to adjust to customers communication style
- Demonstrates a high degree of customer focus
- Ability to communicate effectively, strong written and oral skills to respond to internal and external requests for information
- Strong problem solving, organizational and planning skills
- Ability to work under strict timelines and pressure
- Results-oriented with a sense of urgency
- Ability to perform in a 24x7 environment
**WHAT CPKC HAS TO OFFER**:
- Flexible and competitive benefits package
- Competitive company pension plan
- Employee Share Purchase Plan
- Performance Incentive Program
- Annual Fitness Subsidy
- Part-time Studies Program
**ADDITIONAL INFORMATION**:
As an employer with North American presence, the possibility does exist that the location of your position may be changed based on organizational requirements.
**Background Investigation**:
- Criminal history check
- Reference check
**Management Conductor Program**:
Becoming a qualified conductor or locomotive engineer is the single best way for a management employee to learn the business at CPKC. You may be required to obtain a certification or to maintain your current certification/qualification as a conductor or locomotive engineer.
- Req ID: 103594
- Department: Information Services
- Job Type: Full-Time
- Position Type: Non-Union
- Location: Winnipeg, Manitoba
- Country: Canada
- % of Travel: 0-10%
- # of Positions: 1
- Job Grade: 5
- Job Available to: Internal & External
LI-ONSITE
LI-GK1
-
Customer Service Representative
3 days ago
Winnipeg, Canada eCom Customer Care Full time**eCom Customer Care provides top notch customer service to over 200,000 customers around the world per year. With a culture unlike any other in Winnipeg, you can expect a fun, friendly and flexible work environment when you join our growing team. Paired with our extensive benefits package and competitive wage, eCom has become a top choice in Winnipeg for...
-
Customer Service Representative
2 months ago
Winnipeg, Canada eCom Customer Care Full time**We are hiring full-time, permanent Customer Service Representatives (CSRs) to join our team! CSRs are responsible for delivering top notch service to clients while promoting a variety of products and services.** **CSRs are responsible to**: - Efficiently and effectively manage high customer call volumes. - Identify and address customer needs, providing...
-
Service Coordinator
7 months ago
Winnipeg, Canada Industrial Truck Service Full time**About us** Industrial Truck Service is a small business in Winnipeg, MB R2J 3T1. We are professional, data-driven, supportive, and our goal is to provide our customers with reliable service and up to date billing. Our work environment includes: - Modern office setting - Growth opportunities - Safe work environment - Lively atmosphere - On-the-job...
-
Customer Service Coordinator
4 days ago
Winnipeg, Canada Paramount Services Full time**Goals & Outcomes**: The Customer Service Coordinator will schedule all of their customers service calls to meet and exceed service parameters in doing so. The person will be working closely with Paramount Service Techs as well as subcontractors. **Essential Functions**: - Promote Paramount’s problem-solving relationship with their customer base,...
-
Customer Service Coordinator
7 months ago
Winnipeg, Canada Ryder System Full time**About Ryder** For almost 100 years, Ryder has provided customers around the world with integrated transportation, logistics, and supply chain management solutions that enhance the way they do business. Building and maintaining a fleet takes time, resources, and expertise few companies can spare. We are a Fortune 500 company with 800+ locations and over...
-
Customer Service Coordinator
7 months ago
Winnipeg, Canada Northview Residential REIT Full timeAt Northview, we are a passionate, community-focused team dedicated to making our properties the best they can be. Headquartered in Calgary, AB, we currently operate in nine provinces and two territories, managing over 14,600 multi-residential units, 1.25 million sq. feet of commercial space, and 200 executive suites. We are proud to live, work, and play in...
-
Customer Service Coordinator
4 months ago
Winnipeg, Canada Carfair Full time***: As a member of the Materials team, this position is responsible for the management of external sales customers, customer orders and customers quoting within a product grouping. Through the collaboration with other department, this role will determine sell prices for manufactured parts and manage customer orders and pricelists. **ESSENTIAL...
-
Senior Customer Service Coordinator
3 weeks ago
Winnipeg, Manitoba, Canada Randstad Full timeAt Randstad, we are seeking a highly organized and enthusiastic Senior Customer Service Coordinator to join our team. This is an excellent opportunity for motivated individuals who want to take their career to the next level.About UsWe are a leading staffing agency with a strong presence in the industry. Our mission is to provide top-notch recruitment...
-
Customer Service Coordinator
8 months ago
Winnipeg, Canada Smartrend Manufacturing Group Full timeCUSTOMER SERVICE COORDINATOR *** **WHO WE ARE** As one of Manitoba’s fastest growing companies, Smartrend Manufacturing Group (SMG), Inc. through our various divisions, is increasing safety in the school bus industry and reducing emissions in the electric vehicle charge systems arena. We work on exciting, patented, innovative technology that impacts our...
-
Customer Service Coordinator
7 months ago
Winnipeg, Canada A&S Homes Full time**A&S Homes** Are you looking for a great place to work? A place where you can use your enthusiasm and passion for customer service in an entrepreneurial and uncharted way? Then think about us for this outstanding opportunity. **Why Apply** - Strong compensation plan - Long-term stability of the organization - We strive for a constant improvement of the...
-
Customer Service Coordinator
7 months ago
Winnipeg, Canada Smartrend Manufacturing Group Full time**CUSTOMER SERVICE COORDINATOR** **WHO WE ARE** As one of Manitoba’s fastest growing companies, Smartrend Manufacturing Group (SMG), Inc. through our various divisions, is increasing safety in the school bus industry and reducing emissions in the electric vehicle charge systems arena. We work on exciting, patented, innovative technology that impacts our...
-
Customer Service Adviser
3 days ago
Winnipeg, Canada Industrial Truck Service Ltd. Full timeEducation: Secondary (high) school graduation certificate - Experience: 1 year to less than 2 years **Tasks**: - Access and process information - Answer inquiries and provide information to customers - Arrange for billing for services - Arrange for refunds and credits - Explain the type and cost of services offered - Maintain records and statistics -...
-
Service Coordinator
1 month ago
Winnipeg, MB, Canada Transcona Roofing Ltd. Full timeThe Linchpin Co. is a people operations group offering custom recruitment and training services. We will be the point of contact between you and Transcona Roofing during the recruitment process, acting as your trusted advisor and coach. Established in 1959, we are a full-service roofing and waterproofing contractor dedicated to building long-term...
-
Estimator/project Coordinator
1 day ago
Winnipeg, Canada Superb Sprinkler Service Full timeSuperb Sprinkler Service has been a leader in automatic underground irrigation systems for the residential, commercial, and playing field industries since 1957. Due to recent growth, we are seeking a results driven individual for the position of Estimator/Project Coordinator. This is a great opportunity for a rewarding career with a growing company, with...
-
Service Writer
6 months ago
Winnipeg, Canada Elmwood Auto Service Full timeOverview: As a Service Advisor, you will own our customer’s experience. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and service repairs/maintenance. From greeting vehicle owners to explaining the repair process, our Service Advisors are true professionals who...
-
Customer Service Dispatch Representative/dispatch
6 months ago
Winnipeg, Canada ProWide Parcel Service Full timeWe are a local small business in a fast paced industry seeking a Customer Service Representative. In this position, you will be the main contact for customers on various requests in a timely manner and working with our operations team to ensure daily targets are met and exceeded in an efficient manner. This position requires a high level of organization,...
-
Automotive Service Advisor
3 months ago
Winnipeg, Canada Kieu Auto Service Full timeKieu Auto Service is seeking a dedicated Service Advisor to join our team! **Duties**: - Greet customers and ascertain their service needs - Schedule service appointments - Communicate with customers regarding vehicle diagnosis and recommended services - Provide accurate cost estimates and obtain customer approval for repairs in a timely manner -...
-
Customer Service Coordinator
6 months ago
Winnipeg, Canada NEDA Heating & Cooling Inc. Full timeResponsibilities: - Coordinate and oversee daily operations of the New Housing Division - Manage and maintain office supplies, equipment, and inventory - Answer phones to book service calls and estimates - Develop and implement training programs for new employees - Organize and schedule meetings, appointments, and travel arrangements - Maintain filing...
-
Customer Experience Coordinator
3 months ago
Winnipeg, Canada MANITOBA POSSIBLE SERVICES INC. Full time**We are** Manitoba Possible. We believe an inclusive and accessible society is possible. That is why we work together to eliminate barriers to full and equal participation. Manitoba Possible provides programs and services throughout the province. The way we do that is by working collaboratively, diversifying in every way possible, and innovating at every...
-
Customer Service Coordinator
6 days ago
Winnipeg, Manitoba, Canada Standard Manufacturers Services Limited Full timeJob Description:As a key member of our team at Standard Manufacturers Services Limited, we are seeking an organized and detail-oriented Administrative Assistant to join our organization. About the Role:This is a full-time position working 32 hours per week over four days, from 8:00 am to 4:30 pm. The successful candidate will be responsible for providing...