Residential Clinical Case Manager

2 weeks ago

Regina, Canada TurningLeaf Community Support Services Full time

**ABOUT US**

Turning Leaf is a non-profit, charitable organization that provides person-centered, crisis and treatment services to low and high-risk vulnerable and marginalized individuals living with mental illness and intellectual challenge in our community.

Turning Leaf’s support is customized to every individual’s needs and risk level. We offer crisis-intervention and treatment services, community support, day program services, residential support (including emergency housing, 24-hour homes, cluster housing, and home share), a harm reduction program, clinical services, indigenous services and more.

**WHO WE SUPPORT**

The participants of our programs are often deeply impacted by their circumstances which can become barriers to living safely and independently in the community. Trauma, homelessness, poverty, addictions, discrimination, sexual exploitation, societal stigmas, and lack of access to resources are some of the barriers our participants face every day.

**MAKE AN IMPACT**

Being a part of the Turning Leaf family means you will have the opportunity to make a direct and positive impact on people’s lives every day. The work is challenging in all the best ways and deeply rewarding. Many of our employees say they have found their life’s purpose while working here.

Turning Leaf provides ongoing, meaningful training to ensure we remain an industry leader and that our employees have the skills and confidence to be successful in their careers. We are an organization that pledges to uphold a workplace culture of inclusion, diversity, compassion, and respect.

**RESIDENTIAL CLINICAL CASE MANAGER JOB SUMMARY**

Turning Leaf Support Services’ Residential Support Division is designed to provide 24-hour, in facility, person-centered supports to adults (or individuals transitioning to adulthood) who are living with intellectual challenge, developmental disability and/or mental illness.

Reporting to the Regional Program Manager, the Residential Clinical Case Manager is responsible for the operations of all services provided to all Turning Leaf participants within their assigned region (this may include Residential, Home Share, Cluster or Community Support contracts).

Specifically, the Clinical Case Manager is responsible for overseeing the treatment/support service, management and operation of the residential facilities, and ensuring that program objectives and individual support plans/contracts are delivered and developed and maintained according to organizational standards.

**Duties and Responsibilities**

**Operations**
- Participate in the interview/selection of support team members (including Team Leads and Supervisors).
- Ensure that homes are operating in compliance with all aspects of Residential Care Licensing
- Oversee the scheduling of the support team ensuring that the schedule adheres to the approved budget for support hours.
- Ensure that each home is operating within the program budget.
- Participate in the amenability/intake/transition process of new participants to the program.
- Meet with the participant and collateral's/stakeholders prior to the onset of service to gather information about the individual to formulate a support case plan.
- Review and submit all financial processes.
- Assist with staff scheduling, as required.
- In collaboration with support team, address needs pertaining to participant transition as necessary.

**Leadership**
- To serve as a role model to the management team, support team and supported individuals.
- Provide training to the Residential Supervisors and Support Team on the implementation of

Turning Leaf’s client centered support and individualized behavior plans.
- Utilize skills and experience to communicate effectively, additionally to review, expand upon and implement policy and procedures to be utilized by the support team.
- Build relationships within the community with the goal of increasing community connection/access for the individuals as well as to increase community awareness.
- Facilitate support/treatment planning within the systems team.
- Employ a person-centered approach, work with direct support workers to engage with their participants on a regular basis, pas per proposal.
- Assist staff with or direct a process of safety plan development.

**Supervision/ Service Delivery**
- Aid in coordinating services for individual with the appropriate collaterals.
- Ensure the efficient operation of support services and maintain ongoing record/documentation of the operation of the residence and supports delivered for all support contracts.
- In conjunction with support team, engage participant in a process of goal setting, planning and acquisition as it pertains to living safely and independently in the community.
- Ensure there is structured programming and household routine throughout the day and evening to support the development of skills pertaining to healthy and safe independent living skills.
- When necessary, oversee the financi

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