Kikinaw Shelter, Case Coordinator

2 weeks ago

Regina, Canada YWCA Regina Full time

**Hours of Work**:37.5 per week - working a combination of 9a-5p and 1p-9p
**Length of Employment**: Permanent

**Position Description**:
Under the supervision of the Manager, the Kikinaw, the Case Coordinator has primary responsibility for the Permanent Housing Program. The Residence Coordinator will work cooperatively with the Diversion team, Outreach Coordinators and Shelter Counsellors to create a positive communal environment for all residents and will contribute to a healthy team culture amongst program staff that enhances collaboration, with a respectful approach to challenging issues.

**Responsibilities**:
Client Service
- The Coordinator will have primary responsibility for case planning and support for women in the supportive housing programs, with input from other program staff.
- All steps in the case management process for women in the permanent housing spots, including screening and intake, needs assessment, and transition to permanent or alternate housing
- Providing individualized support for tenants in a permanent room, utilizing a client-directed case planning process that works toward establishing community supports
- Maintain a wait list prioritized by level of vulnerability, a concerns list of clients currently unsuitable for the program, and a chart of occupied rooms, collecting rent and arrears and other administrative duties
- Offer all services from a Housing First and Harm Reduction philosophy, using creative approaches to avoid eviction
- Employ creative problem solving to resolve conflicts between Residents and foster a positive community within the Residence
- Organize/plan programming for Residents that addresses determinants of health and builds community. Administration and Accountability the Residence Coordinator works very closely with the Case Coordinator to ensure programs operate efficiently and effectively, maintaining high quality service and positive reputation of the programs in the community
- Maintain client records in HIFIS/documentation as outlined in Residence policy/procedure manual
- Submit transitional room occupancy reports monthly to Manager
- Collaborate with Reception staff to ensure smooth systems/processes related to Residence; Provide direction and assistance to reception and shelter staff during non-working hours in emergency situations related to women in the transitional and supportive housing programs; Regular communication with team members and Manager to ensure efficient and effective service delivery, including providing updates at weekly team meetings on open files and issues arising

**Qualifications**:
Required:

- Cultural awareness, and respect for women and children of various backgrounds
- Experience working with Indigenous communities and cultures
- Demonstrated experience working with the complex needs of people experiencing homelessness
- Knowledge of the Child Welfare system, Trauma Informed Care, and Family Violence would be an asset
- Ability to work independently and with a team 
- Accurate record keeping ability and basic computer skills
- Good communication and organizational abilities
- Crisis intervention skills
- Class 5 driver’s license

Asset
- Bachelor’s degree in Social Work, Justice Studies, or other human service field OR an equivalent combination of education and experience 
- 2 or more years of case management experience is preferred 
- Knowledge of HIFIS
- Valid First Aid/CPR certification - must obtain with in three months of hire date

**Job Types**: Full-time, Permanent

**Salary**: $23.90 per hour

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Vision care
- Wellness program

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Weekends as needed

Work Location: In person

Application deadline: 2023-08-31

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