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Service Administrator

7 months ago

Port Perry, Canada Green Tractors Full time

Green Tractors Inc., an expanding John Deere Dealer Group with eight Central Ontario locations, is currently seeking a talented Service Administrator with strong experience in a service environment. This is a full-time position.

The Service Administrator is responsible for providing day to day administrative functions, maintaining current work orders, and Service Department filing and records, while providing exceptional, professional customer service and projecting a positive Company image for customers and other external contacts.

**Responsibilities**
- Fields internal and external customer inquiries to the Service Department.
- Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced.
- Maintains the service library with current information (for example, files bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager.
- Maintains Service Department filing and records.
- Updates customer profiles using equipment, hours, or other information from the customer work orders.
- Maintains accessories and supplies and prepares replacement orders.
- May prepare Service Technician efficiency reports.
- May process warranty and/or product improvement claims including the computation of charges, submission and follow-up.

**Requirements**:

- 1+ years in a service office environment.
- High School Diploma or equivalent work experience
- Intermediate knowledge of spreadsheet software.
- Basic knowledge of accounting practices.
- General understanding of mechanical/technical terms is preferred.

**Why Green Tractors?**
- Great training opportunities through John Deere, as well as internal training.
- Competitive compensation driven by experience
- RRSP/DPSP and extended benefits
- Employee Discounts
- Future Growth Opportunities
- Excellent Team Environment
- Accessibility_