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Manager, Intake

3 months ago

Toronto, Canada Rogers Communications Full time

Our Digital & Technology team wakes up every day with one goal in mind - to connect Canadians to the people and things that matter most. Collectively, we’re proud to support 30 million Canadians each month.

We manage a robust portfolio that champions the leading edge of technology and media. We drive projects that expand connectivity to underserved communities from coast-to-coast-to-coast; build and enhance our fixed broadband network to provide high-speed Internet, TV and Smart Home Monitoring; and support our world class wireless network, offering our customers Canada’s largest and most reliable 5G network. As the Digital & Technology team, we are building our tomorrow, today.

Come play a key role in building the future of innovation in Canada, Let’s make your possible.

Do you enjoy working on high-scale, complex, and high visibility projects and programs? If yes, consider the following opportunity:
**Title: Manager, Intake**:
Rogers is seeking an **Intake Manager, as part of their IT Data PMO team**. Reporting to the Director, Program Management, this individual will be responsible for managing the intake process for new business requests, ensuring that all necessary information is gathered and processed in a timely and efficient manner. This includes managing a BSA, and coordinating with other teams/departments to ensure business teams receive the appropriate services and support.

**What will you be doing...**
- Manage the **Data PMO intake process** for new requests with a data impact, including gathering and processing all necessary information and documentation related to that request
- Collaborate with Rogers Enterprise Data & Analytics (ED&A) portfolio managers to review intake demand requests, assign demands for assessments and own/manage demand review meeting(s)
- Monitor and report on intake performance and make recommendations for improvements
- Analyze demand intake information to provide reporting, insights, and recommendations - gather and format data into regular and ad-hoc reports, and dashboards.
- Ensure compliance with all relevant processes
- Manage relationships with business and key stakeholders - communication of process, status, and assessment results back to business
- Implement process improvements including updates to the Intake process, the development of SLAs, creating a demand roadmap, demand prioritization and status reporting.
- Collaborate with IT cross-functional teams such as Data Governance, Architecture, and Delivery to optimize the intake process
- Coordinate with other teams across Rogers to ensure they receive the appropriate services and support, and have awareness of the Data PMO intake team and process
- Coach and support BSA, while building BSA competencies and skillset. Provide mentoring, support, and training as needed
- Support documentation of requirements and Jira ticket updates
- Ensure demand tickets in Jira are up to date with all relevant information, documents and capture dates, notes and next steps
- Establish and maintain governance between Engagement Management, PMO Intake, and Delivery Teams - for awareness, process creation and decision making
- Continuously align with senior management on overall strategic vision, product delivery roadmap and user story design, development and completion oversight
- Establish and maintenance of standard processes, SLAs, communication, and templates for business analysis/business systems analysis practice and adherence to IIBA methodology and processes

**What you have...**
- Undergraduate degree in Business, Computer Science, or equivalent experience.
- 3+ years of experience in intake management or a related field
- Jira and Confluence knowledge is an asset
- Strong organizational and analytical skills
- Ability to work in a fast-paced environment
- Experience with Software Development Lifecycle methodologies (Waterfall and Agile).
- Knowledge and experience of how to gather **technical and business requirements** to support +/-100 assessments
- Ability to quickly grasp new ideas and solutions and communicate effectively with colleagues (business and technical staff) and end users.
- Excellent decision-making, problem solving, verbal and written communication skills; interpersonal and organizational skills.
- Creative problem-solver with strong process orientation, superb documentation skills, and communication skills
- Ability to build relationships, work collaboratively, and resolve problems with people at all levels in the organization.
- Familiarity with cloud technologies (AWS, Azure specifically ADF, Databricks, Event Hubs, Storage Accounts, Key vaults, Synapse and or other equivalent Data Warehousing appliances) is an asset
- Experience within the Telecommunication industry is an asset
- Understanding of data structure principles and data platforms is an asset
- Understanding of SQL, at least one Programming Language, ETL technologies, databases, and big data platforms

**Core Competencies**:

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