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Intake Information Management Support Staff

2 months ago

Toronto, Ontario, Canada VHA Home HealthCare Full time
Job Title: Intake and Information Management Support Staff

VHA Home HealthCare is a leading provider of home care services in Ontario, with a team of over 3,000 professionals dedicated to delivering high-quality, client-centered care. We are seeking a highly skilled and organized individual to join our Intake and Information Management Team as an Intake and Information Management Support Staff.

Job Summary:

The Intake and Information Management Support Staff will provide full clerical and administrative support to the Intake and Information Management Team. This includes data entry, telephone support, monitoring of electronic portals and fax systems, service changes and updates, maintenance of the client database, communications with VHA Nurses and Rehabilitation Service Providers, and compilation of the Centre's data, statistics, and reports.

Key Responsibilities:
  • Provide exceptional customer service to clients and stakeholders via telephone and electronic inquiries
  • Enter data accurately and efficiently into the client database
  • Monitor electronic portals and fax systems for incoming communications
  • Update service information and maintain accurate records
  • Communicate effectively with VHA Nurses and Rehabilitation Service Providers
  • Compile and analyze data, statistics, and reports for the Centre
Requirements:
  • Relevant post-secondary education and training combined with practical experience
  • Minimum of two years related work experience or equivalent in a multi-tasking, routine-based clerical position
  • Superior computer and data entry skills with proven speed and accuracy
  • Culturally competent and able to interact effectively with diverse stakeholders
  • Strong attention to detail and ability to deal with multiple priorities
  • Ability to work effectively under pressure and adhere to deadlines
What We Offer:
  • Benefits and pension plan for permanent eligible employees
  • Compensation for education and professional development
  • Comprehensive orientation and training at the start and throughout your career
  • Mentorship and peer support
  • Career development opportunities
  • Employee and family assistance program
  • Wellness resources
  • Perks and discounts
  • Staff and service provider events
Accommodation and VHA's Commitment to DEI:

VHA Home HealthCare is committed to providing reasonable accommodation and our services are accessible and sensitive to the needs of diverse groups. We aim to review all applicants with fair and unbiased recruitment practices where opportunities are presented based on merits, skills, and experience.