Student Engagement and Outreach Coordinator, Scwi

2 weeks ago

North York, Canada Seneca Polytechnic Full time

**Join the Renewed Seneca, The Next Seneca.**:
Guided by _The Next - A Strategic Plan for Seneca Polytechnic_, we offer a working environment that is innovative, flexible and encourages risk-taking. Joining Seneca Polytechnic brings opportunities for professional development and career growth. We focus on health and wellbeing in all its forms to provide a great employee experience.

**Position Summary**:
The Coordinator’s responsibilities include creating and leading all marketing and communication initiatives in addition to providing administrative, student, and event support. The Incumbent supports the daily operations of the SCWI office, including student and school board communication, classroom support, and responding to the general operational needs of the department. The Incumbent will identify gaps in service, identify opportunities, and implement new processes to maintain the smooth operation of this multi-faceted department.

This role will be rotating to work at the Seneca main campuses. Additionally, this position requires managing evening and weekend overtime hours during peak periods.

**Responsibilities**:
**Content Creation & Management**
- Leading and coordinating all internal and external communication, print and digital, for the SCWI Office.
- Designing presentations/workshops/videos using mixed media (PowerPoint, Adobe Spark, etc), ensuring presentations are engaging and adhere to AODA guidelines and Seneca’s branding.
- Liaise with the Marketing and Communications Team on updates to the SCWI and Orientation websites.
- Writing articles that feature SCWI programming and events for our website, SeneNews, SCWI Newsletter, and other publications, adhering to deadlines.
- Create, edit, and provide speaking notes for all mixed-media presentations (PowerPoint, Adobe Spark videos) for all SCWI events.

**Communication, Customer Service & Administrative Support**
- Front-line representative ensuring that all interactions (walk-in, telephone, and electronic) for students, school board staff, and faculty related to SCWI programming are addressed in a timely, service-oriented manner.
- Provide admission decisions and corresponding communication to eight district school boards.
- Ensuring that the information provided is up-to-date, and accurate and that the appropriate SCWI service is identified and when necessary.
- Utilize SCWI knowledge to develop online workshops, information sessions, and outreach resources as mechanisms to access department services and information.

**Strategic Planning, Monitoring & Measurement**
- Working with faculty and service areas to identify possible Dual Credit courses and promotion of our programming and services.
- Use of social media monitoring tools (i.e., Google Analytics, Hootsuite) to monitor and report metrics.
- Working with school board leads in creating promotional material and opportunities for student engagement, innovation, and promotional programming.

**Special Events**
- Creating all communication pieces related to SCWI Activities and special events.
- Attend and provide support and social media coverage.

**Qualifications**:
**Education**
- Minimum three (3) year Diploma/Degree in Marketing, Communications, Social Media, Public Relations, Journalism or related field. If in another field, please state how it relates.

**Experience**
- Minimum three (3) years of progressive experience in a post-secondary environment is required
- Knowledge or exposure to transitional programming is preferred.
- Minimum two (2) years of experience in marketing, communications, or public relations.
- Experience creating, writing, and editing various forms of print and digital marketing content.

**Skills**
- Exceptional customer service and communication skills.
- Metrics reporting experience in a corporate or post-secondary environment.
- Experience with Google Analytics, Hootsuite and strategic planning.
- Proficient in social media channels such as Twitter, Facebook, Instagram, TikTok, etc.
- Proficient in MS Office including Outlook, SharePoint, Word, Excel, PowerPoint & other presentation software.
- Proficient in MS Teams and Zoom
- Photography, video and graphic design experience (Adobe Photoshop) are an asset.
- Experience with high school, at-risk students is an asset.

**Note**:

- A skills assessment test will be administered during the recruitment process.
- A Valid Ontario Driver’s License and access to a reliable vehicle are required due to travel with this position.

A combination of relevant experience and education may be considered as equivalent to the above requirements in the event that there are no internal applicants that meet the qualifications as posted. Equivalency will be assessed by the talent acquisition team.

**Job Details**

**External Posting Date**:January 24, 2024
**External Closing Date**: January 30, 2024
**Pay Range**: Payband H - $35.06 - $40.71 (Start Rate: $35.06)
**Hours**:35
**Work Type**:Hybrid
**Shift**: Monday to Frida

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