Student Accounts Manager

7 months ago

Edmonton, Canada Concordia University of Edmonton Full time

Concordia University of Edmonton (CUE) is a community of learning grounded in scholarship and academic freedom, preparing students to be independent thinkers, ethical leaders and citizens for the common good.

CUE campus is situated on the banks of the North Saskatchewan River in Edmonton’s historic Highlands neighbourhood. Supporting a student body of over 3,000, we are known for our small class sizes and our excellence in teaching. Our small classes and diverse student population provide an excellent opportunity for engaging with students in a sustained and nurturing way unique within the Canadian university system. CUE is an institution that values research in the sciences, social sciences, humanities and management. Our vision is to become Canada’s pre-eminent small university.

CUE is committed to fostering a diverse, equitable, and inclusive environment for work, study, and living. We actively promote dignity for all, rejecting action and language that are harmful to mutual respect.

Concordia University Edmonton is looking to hire a customer services oriented Student Accounts Manager. Reporting to the Director of Finance, the Student Accounts Manager oversees Student billing accounts, Accounts receivable, Cash Receipts, provides board approved fees to departments and students. This position also supervises the student accounts personnel and liaises with other departments to provide fee information.

**Responsibilities**:

- Manage Billing and Collection in Student Accounts, Accounts Receivable & Cash Receipts.
- Ensure an optimum cash flow through invoicing and collection of accounts receivable, including all student tuition fees and other charges, and through regular payment of accounts in accordance with Concordia Policy.
- Assist in the development of policies, systems, procedures, regulations and forms required for implementation.
- Initiate, develop, and implement new financial systems, policies, procedures, and/or evaluate existing policies and procedures with a view to improving the efficiency and effectiveness of the Student Accounts.
- Assess student fee appeals and check accuracy of refunds issued by Student Accounts.
- Posting Journal Entries and generating various financial reports.
- Generate advance deposits for each term. Make all accounts active and provide backup for regular importing of fees into student billing.
- Meet with students who are unable to pay by payment deadlines to arrange a payment plan and prepare payment plan agreements and monitor to ensure they are adhered to.
- Bill convocation fees or delegate.
- Adjust accounts for faculty/staff reductions.
- Calculate and enter remittance amounts for student loan funded students. Including US Student loans as directed by the Financial Aid Department
- Enter emergency loans and monitor repayment schedules.
- Prepare and maintain queries and manual accuracy of encumbrances set up in the Student Information System.
- Receive appeals, collect, and ensure supporting documentation is received and meet with the Director to assess appeals. Prepare responses for student appeals.
- Assist in providing Agent Commission information to the Director, International Relations and sign off on amounts to be invoiced by Agents.
- Calculate Concordia Student Association and Graduate Student Association Student’s fees to be paid out in Summer, Fall and Winter terms.
- Accounts Receivable
- Provide back-up for Student accounts personnel to enter AR invoices.
- Liaise with departments to ensure correct information is received to create invoices.
- Communicate with facility rentals to ensure accounts are being paid.
- Oversee reconciliation monthly of Accounts Receivable to the GL.
- Supervision of Student Accounts Personnel
- Supervise the selection and training of Student Accounts personnel to ensure competent staff.
- Provide back up to Student Accounts personnel.
- Collection of Past Due Accounts of Student Accounts
- Accurate Publishing / Reporting of Student Account Fee Information
- Update web pages, PAPRS and Academic Calendar
- Reporting of information as requested by various educational associations and other such agencies.
- Banking
- Signing Authority for cheques issued by Concordia University of Edmonton.
- Prepare Deposits Daily.
- Collate daily receivables to be entered into payment systems by student accounts staff.
- Refunds
- Review EMT refunds before sending them to the Director of Finance to review and release.
- Review Cheque refunds and approve to be printed by Accounts payable.
- Gather backup and enter PayMyTuition refunds to be reviewed by the Director of Finance.
- Provide Student Insurance lists to providers for Repatriation Insurance and My Canada plan.
- Tax Forms
- Collate T4A data from the student billing system
- Load data file from T4A uploaded to CRA into T4A importer to make these available for students. Mail T4A to students with no permissions.
- Other duties as assigned

**Requirements**:

- Minimum 2 year d

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