Customer Service Representative

3 weeks ago

Brampton, Canada Export Packers Full time

**About Company**

**Export Packers Company Limited** is a multi-faceted, growth-oriented international food company. Since 1937, this privately owned family company based in Ontario, Canada, has built itself into a global food expert, providing exceptional service and innovative solutions to its industry partners. The company’s success is driven by the professionalism and entrepreneurial spirit of its dedicated employees. Our Head office is located in Brampton, Ontario.

**Role Summary**

A Retail Customer Service Representative, will act as a liaison, provide services and resolve any emerging problems that our retail customers might face with accuracy and efficiency.

**Responsibilities**
- You will analyze data, enter orders, maintain inventory, review shortages, and comply reports.
- You will be responsible to maintain EDI retail account information.
- Attention to detail with maintaining price information in Navision
- Update and maintain contract information for all retail accounts.
- Work with operations to ensure customer delivery requirements are met.
- Communicate with Operations regarding incoming containers, review Track & Trace on a regular basis to monitor drop shipments.
- Processing of rebate program.
- Assist with investigations related to deductions received from customers.
- Generate and distribute weekly/monthly reports for various retail chains.
- Draft general correspondence as required.
- Provide assistance in various projects as required and other duties as assigned

**Qualifications/Skills**
- To perform this job successfully, you must be able to work in a fast paced demanding environment.
- Excellent Data Entry skills, must have strong excel skills.
- Must have excellent solid math skills and be able to calculate kilo’s, pounds etc.
- You must have strong communication and strong customer relations skills and be professional.
- Excellent organizational and administration skills, including knowledge of purchasing, production control, inventory control, billing and receivables would be an asset.
- You need to multi-task and prioritize workload.
- Organized, flexible with excellent business skills and good solid judgment.
- Consistent production of high quality work, correspondence.
- Strong team player that works within a busy sales department

**Benefits**
- Hybrid
- 1 day work from home per week
- Summer hours _(half day off every Friday between Victoria Day weekend and Labor Day weekend)_
- Competitive vacation and Sick day policy
- Employee Discounts on the consumables
- Employee Assistance Program
- Company Paid Benefits
- RRSP Match Program
- Export Packers is an equal opportunity employer committed to promoting diversity of thought, ideas, perspective and people. We create an inclusive environment that attracts, retains and values people of all backgrounds by treating all people in a way that allows them to maintain their dignity and independence through inclusion, integration and equal opportunity. We are committed to meeting the needs of those who interact with Export Packers in accordance with Federal and provincial laws._
- In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act, 2005, Export Packers has an Accommodation Policy as part of our hiring process. Should you require accommodation, please advise the People & Culture Department_

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